Recreation Manager

Grand Mercure Khao Lak Bangsak provides a haven of elegance and comfort.
Discover welcoming hospitality as you take advantage of all this Thai-style contemporary beachfront hotel has going for it. From the secluded bays across Andaman sea views or down; right close access within minutes by boat ride away! Delight in our personalized service and knowledgeable staff as we ensure your stay at Grand Mercure Khao Lak Bangsak.

Indulge in luxury in one of the 195 stylish modern rooms or suites. Gaze out at the Khao Lak resort from your room’s private balcony or wander through the gardens to our facilities. Feel the tranquillity from the uniquely-designed canal meandering through Grand Mercure Khao Lak Bangsak, a nod to Thailand’s riverside villages.

Key Responsibilities

Guest Experience & Recreation Programs

• Design and implement engaging recreational activities, including water sports, wellness sessions, cultural experiences, and fitness programs tailored to diverse guest demographics.
• Oversee the kids' club, ensuring a safe and stimulating environment with interactive and educational activities.
• Create seasonal and themed recreational events to enhance guest engagement.
• Ensure all recreation offerings align with Accor’s Heartist® approach, delivering personalized and memorable experiences.

Operational Excellence & Safety

• Manage daily operations of the recreation department, ensuring seamless execution of activities.
• Maintain compliance with all safety and hygiene protocols, including pool and fitness center regulations.
• Oversee the maintenance of recreational facilities, ensuring cleanliness, functionality, and premium standards.
• Conduct risk assessments and implement safety measures to minimize hazards.

Team Leadership & Development

• Lead and inspire the recreation team, providing coaching, training, and performance management to ensure high service standards.
• Foster a guest-centric culture among staff, promoting engagement and proactive service.
• Schedule and oversee team activities, ensuring optimal staffing levels and efficiency.

Financial & Administrative Responsibilities

• Develop and manage the recreation department’s budget, ensuring cost control and revenue optimization.
• Monitor performance metrics, guest feedback, and satisfaction scores to enhance service offerings.
• Coordinate partnerships with external vendors for specialized activities (e.g., yoga instructors, water sports providers).
• Develop marketing strategies in collaboration with the sales and marketing team to promote recreation offerings.

Sustainability & Community Engagement

• Implement eco-friendly and sustainable initiatives within recreation programs.
• Develop activities that connect guests with local culture, traditions, and nature experiences.
• Collaborate with community organizations to offer meaningful and responsible tourism activities.

• Bachelor's degree in Recreation Management, Hospitality, Sports Science, or a related field.
• Minimum 3-5 years of experience in recreation, fitness, or resort activity management, preferably in a luxury or premium hotel brand.
• Strong leadership, organizational, and communication skills.
• Certified in First Aid & CPR; lifeguard certification is a plus.
• Passion for wellness, guest engagement, and delivering exceptional experiences.

• Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
• Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
• Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
• Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
• Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
• Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
• High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
• Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
• Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.