Receptionist

Novotel Dubai Gold District - Hotel that makes every moment matter

Soak up the futuristic glamour and vibrant trading legacy of Dubai at Novotel Dubai Gold District, a 4-star hotel perfectly situated within 10 kilometers from both Dubai International Airport and the Dubai Cruise Terminal at Port Rashid, and only 15 minutes away from the Dubai World Trade Center, making it an ideal destination for both business and leisure travellers.

Located in Dubai's historic trading hub, Novotel Dubai Gold District offers easy access to the Gold and Spice Souks, blending culture and commerce. Perfect for business or leisure, it combines comfort, style, and connectivity in the city's golden heart. After a day of business or exploration, unwind in one of 290 elegant rooms offering comfort, modern amenities, and city views. Relax on the 14th floor with an outdoor pool, spa, and gym overlooking Dubai's shimmering skyline.

Located in the heart of Dubai's historic trading hub, Novotel Dubai Gold District offers easy access to Gold Souk, Spice Souk, Port Rashid Cruise Terminal, and Dubai International Airport-an ideal base for exploring the city.

We are seeking a professional and customer-focused Arabic-speaking Receptionist to join our hotel. The ideal candidate will deliver exceptional guest service, handle front-desk operations efficiently, and create a welcoming atmosphere for all visitors.

• Greet guests warmly and ensure a smooth check-in/check-out process

• Answer phone calls and handle guest inquiries in Arabic and English

• Manage reservations, room assignments, and guest requests

• Coordinate with housekeeping and other departments to ensure guest satisfaction

• Handle payments and maintain accurate records

• Provide information about hotel services, facilities, and local attractions

• Resolve guest concerns professionally and promptly

• Fluent in Arabic and English (additional languages are a plus)

• Previous experience in hospitality or front desk roles (preferred)

• Professional appearance and friendly communication skills

• Strong organizational and multitasking abilities

• Proficiency in hotel management systems (Opera, PMS, or similar is an advantage)

• Ability to work in shifts, including weekends and holidays

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.