Quality Manager - Trains Orient Express (F/M/X)

ABOUT ACCOR 

We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive, and free, whether we are welcoming guests, connecting with our peers, or serving others. 

Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose, and explore the endless opportunities in store. 

ABOUT ORIENT EXPRESS 

Artisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is currently going through exciting phases of rebirth and expansion.  

Orient Express embodies the refined nomadic spirit of travel, inviting each traveler to a place where the journey is the destination. Bringing awe-inspiring travel experiences to a new generation of adventurers, its exceptional portfolio includes The Orient Express, with its original carriages reimagined as the new embassy of French luxury; Orient Express La Dolce Vita, a train embodying the 'Made in Italy' way; Orient Express Silenseas - the world’s largest sailing ship; and hotels coming to Rome and Venice.  

Progressively shaping the future of luxury hospitality, Orient Express is focusing on employee journey and growth. 

Within the Trains’ Team at Orient-Express, the Quality Manager will have the responsibility and accountability for overseeing the design, industrialization, and production of the train asset. This primarily involves overseeing metalwork on car body shells to restore historical vehicles, and secondarily focusing on the integration of systems and subsystems on board the train. He oversees the entire process, ensuring compliance with standards both from a regulatory perspective and in accordance with the state of the art and the requirements of the Orient Express brand. 

The Quality Manager will work closely with the Project Manager, to whom he will directly report. He will also work closely in collaboration with the Technical Director as well as the Procurement Manager. 

This role requires strong organizational skills, attention to detail, and excellent communication with internal and external stakeholders. 

This opportunity provides a stimulating and dynamic environment for a motivated and rigorous professional ready to take on the exciting challenge of contributing to the success of an iconic project within a renowned group. 

Your missions and responsibilities: 

1. Quality 

• Quality monitoring of on-site production services 
• Documentary monitoring of quality records 
• Interface between Industrial supplier and certification bodies 
• Verification and archiving of Quality records. 
• Conducting supplier audits 
• Tracking progress car by car 
• Set up full industrial work over seeing KPI   

2. Additional missions

• Maintenance: Monitoring of Measurement, Control, and Testing Equipment 
• Monitoring equipment certification 
• Monitoring ECE certification (C function) of Orient Express if required. 
• Administrative: Recording orders and receipts on the supplier monitoring tool 

Our Ideal Candidate:

• Bachelor's degree in Mechanical Engineering, Metallurgy, or a related field
• In-depth knowledge of the railway sector and its technical specificities 
• Knowledge with regulatory requirements and standards in the railway industry for welding of railway vehicles and components
• Extensive experience in metal work and welding processes, with a strong emphasis on quality control and assurance (ISO 9001 and EN 15085 expert) 
• Proficiency in leading supplier audits, assessing compliance with quality standards and contractual requirements 
• Exceptional problem-solving skills and the ability to make informed decisions quickly, ensuring efficient resolution of issues 
• Fluent in French and Italian, with proficiency in English considered a strong asset 
• Understanding of railway systems, including electrical systems, signaling, windows & doors, IT infrastructure… 
• Strong sense of organization, meticulous attention to detail, and a commitment to maintaining high-quality standards
• Willingness and flexibility to travel on short notice, both domestically and internationally, to oversee production processes and conduct supplier assessments 
• Team oriented and excellent communication skills are essential 
• Positive attitude 
• Demonstrated proficiency in Microsoft Office products, particularly Excel, for data analysis, reporting, and documentation management

A unique environment:

Our company offers a distinctive working environment characterized by innovation, collaboration, and a commitment to excellence. The Planning Manager will work within a close-knit team, currently consisting of 5 individuals, with a goal to expand to around ten members through recruitment efforts. Based in Issy-Les-Moulineaux, at Accor’s headquarters, this team operates in close collaboration with other Orient Express teams, including sales, distribution, marketing, finance, and guest experience, fostering a culture of teamwork and mutual support. Joining our team means being part of a dynamic and cohesive group where collaboration across departments is key to success.

What benefits can Accor offer its employees?

A real Work life balance

• Work from Everywhere: Personal access provided to over 500 coworking spaces, many of which are within our hotels.
• ALL - Heartist® Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide.
• And at our Issy les Moulineaux site: Collaborative workspaces, an employee restaurant, unlimited coffee, gaming and sports areas, a concierge service, and a park just across the street.

Attractive Finance benefits

• Sustainable Mobility Package up to €700 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass). 

Learning & development

• Talent Management at the earth our of HR Accor strategy.
• We want you to feel free to dare and free to grow, by opening new doors to continuous learning and skills development. Challenge yourself and switch between jobs, brands, and career paths

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.