Purchasing Receiver

Raffles Boston is a state of mind—an iconic legacy in motion, reimagined for a new era. Since the Raffles Brand founding in Singapore in 1887, Raffles has set the standard for gracious hospitality, cultural curiosity, and legendary service. In Boston, that legacy comes to life as the brand’s North American flagship, blending timeless elegance with contemporary hotel craft in the heart of one of the world’s most storied cities.

At Raffles Boston, our people are the soul of everything we do. We are custodians of culture, champions of community, and passionate stewards of meaningful guest experiences. Guided by respect, integrity, belonging, and excellence, we create an environment where every interaction is thoughtful and every moment leaves a lasting impression. Here, guests arrive as visitors, leave as friends, and return as family.

The Purchasing Receiver is responsible for handling purchasing functions, like receiving and delivering to departments while also maintaining an effective filing system for hotel supplies. They are also responsible for optimizing the effectiveness in providing the hotel accurate tracking system on all shipping and receiving transactions, including receiving guest signatures for received packages.

• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Check all Purchase Orders (PO’s) received by the department to ensure it has been authorized, signed, price checked and assigned to an authorized vendor.
• Answer department’s phone and respond to vendors, guests, and employees’ needs.
• Ensure training in proper receiving procedures to ensure freshness of products.
• Assist in maintaining food storage room.  Open the room on certain scheduled days or times, if necessary.
• Check that delivery of supplies matches the order
• Check that supplies received are in good condition
• Store supplies so that they stay in good condition
• Rotate (FIFO) supplies so that older stock is used before newer stock
• Maintain storage areas and dock area clean and safe condition
• Work Safely to avoid injuries
• Dispose correctly of spoiled or damaged stock
• Assist in organizing Storage Room, walking cooler, freezer and other outlets if needed.
• Receive and deliver packages to all departments and outlets.
• Maintain all areas clean and organized.
• Deliver all Requisitions books and verify out of stock merchandise.
• Make log of meat temperature on each receiving day.
• Verify logs from the different outlets and be aware of security procedures.
• Operate powered mobile equipment such as forklifts
• Proper and safe packaging of customer items using packaging equipment.
• Doing a bill of lading for shipments and keeping other paperwork neat and organized to avoid future issues.
• Being customer oriented on the phone and in the hotel. (They are #1 priority).
• Ability to work in a fast paced, team environment with others and work independently with good work ethics
• Identify customer material, with receiver # or PO
• Shipping and receiving supplies, packaging and preservation supplies
• Report damages and discrepancies Check all incoming goods against order sheets, food specifications and purchase records to assure that the type and quantity of items charged and ordered were received.
• Issue credit memos as required.  Contact vendors as needed for replacement.
• Ensure both loading docks and receiving areas are kept secure and clean at all times.
• Handle deliveries and load onto carts for delivery to proper storerooms, ensure product is kept at proper temperatures.
• Respond properly in any hotel emergency or safety situation.
• Perform other tasks or projects as assigned by hotel management and staff.
• Create the daily dashboard, listing all invoices in their proper classification, ensuring an accurate number for the income audit spreadsheet.
• Log all packages into appropriate tracking systems, make sure guest and priority packages are taken care of immediately.

Education & Experience: 

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Progressive experience in a hotel or college related courses preferred.
• Ability to understand and utilize basic computer equipment and applications, to include word processing and spreadsheet applications.

Physical requirements:

• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements:

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Raffles Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Raffles Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

• Hourly Wage: Introductory rate of $29.70 and, after successful completion of 90-day probationary period, rate will adjust to $33.00
• Employee benefit card offering discounted rates in Accor worldwide for you and your family. 
• Excellent Company benefits including medical, dental, vision and life insurance. 
• Personalized development opportunities across Accor's extensive brand portfolio.  
• Ability to make a difference through our Corporate Social Responsibility activities