Public Area Supervisor (F/M/X)

The property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan. Upon completion, Victoria Golf Resort & Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels & Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont’s signature brand markers, complemented by touches that celebrate the property’s local culture – positioning the hotel at the heart of the local community and destination.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Reporting to the Executive Housekeeper, responsibilities and essential functions include, but are not limited to:

• Conduct daily briefings with staff. Manage and supervise all tasks of his/her team
• Ensure cleanliness of lobby areas, restaurants, meeting rooms, ballrooms, back of the house, parking area, and corridors
• Replenish guest supplies and ensure that guests requests are promptly attended to
• Attend to reports on damage or malfunction in hotel areas
• Maintain equipment in proper state of cleanliness
• Maintain a section area report
• Conduct regular public area checklists
• Assist Executive Housekeeper in assessing team members’ attendance and performance 
• Establish and maintain effective employee working relationships
• To supervise the Housekeeping operations ensuring that the hotel standards and procedures are fully known and followed.
• To supervise that all designated publics areas are prepared as per standards and according to guest requests and needs.
• To supervise that all designated public areas and back areas are cleaned and maintained as per established standards, set-ups and schedules.
• To make daily inspections of designated sections and to report any deviation from standard set-ups and maintenance.
• To follow up appropriate stock level for cleaning chemicals, guest amenities and supplies, cleaning tools and supplies to guarantee smooth run of the designated Housekeeping operations and to initiate requisitions accordingly.
• To check daily condition and availability of all tools, trolleys and equipment. Ensure they are in good working order and clean at all time, otherwise report all deficiencies on the spot.
• To ensure a close co-ordination with the Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding regular and especially irregular guest requests and preferences.
• To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.
• To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
• To have a complete knowledge of chemical products and their proper and economical use.
• Assists in making the employee's work schedules, taking into account fair distribution of tasks, consistency and expected efficiency.
• Prepares relevant annual performance reports for the Public Area Attendants.
• Handles guest requests or complaints quickly and effectively and informs the Executive Housekeeper about the complaints.

• Vocational Diploma / Short Course Certificate;
• Minimum of 1 years Housekeeping experience in a supervisory role
• Quality awareness;
• Ability to work on your own or in teams;
• Respond to guest requests and deliver high levels of service;
• Well organized;
• Good communication skills;
• Trustworthy and able to work under pressure;
• Flexible, efficient and reliable.
• Strong interpersonal and problem solving abilities and the ability to lead by example
• Knowledge of Portuguese language, English language is an asset

Our Fairmont Values

Respect:

We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support one another and always stand together.

Integrity:

We build trust through mutual respect and authenticity.

Empowerment:

We have the power to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We build genuine connections and cherish every opportunity to make those around us feel special.

Diversity and Inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee Benefits

Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor , Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience.

We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.