People & Culture Supervisor

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People & Culture Supervisor 

As the People & Culture Supervisor, you will be responsible for overseeing the daily People & Culture operations and supporting the People & Culture Director in managing the People & Culture functions. This role involves supervising the recruitment process, employee relations, training and development, payroll administration, and compliance with labor laws. You will play a key role in ensuring People & Culture policies are followed and assist in developing a positive and productive work environment.

Key Responsibilities:

• Recruitment & Onboarding: Assist in managing the recruitment and selection process, including job postings, resume screening, and interview coordination; supervise onboarding processes to ensure new employees are smoothly integrated into the company; and conduct orientation sessions for new hires, ensuring all necessary paperwork is completed.
• Employee Relations: Address employee concerns and provide guidance on People & Culture policies and procedures; assist in resolving workplace issues to promote positive employee relations and manage disciplinary actions when necessary; and serve as a point of contact for People & Culture-related matters, escalating issues to the People & Culture Director as needed.
• People & Culture Policies & Compliance: assist in auditing People & Culture practices to confirm legal compliance and best practices; and maintain current knowledge of employment laws and regulations.
• Payroll & Benefits: Oversee payroll processing to ensure accuracy and timeliness; administer employee benefits programs, including health insurance, leave policies, and other perks; and assist employees with inquiries related to payroll, benefits, and compensation.
• Performance Management: Assist in managing the performance appraisal process to ensure timely feedback and evaluations and support the development and implementation of performance improvement plans as needed.
• People & Culture Reporting & Documentation: Maintain accurate employee records, including attendance, leave balances, and disciplinary actions, and prepare and present People & Culture reports on turnover rates, recruitment progress, and employee satisfaction data.
• People & Culture Team Support: Supervise People & Culture assistants by providing guidance and support in their daily tasks; coordinate People & Culture team activities to ensure a smooth workflow within the department; and assist the People & Culture Director in implementing People & Culture projects and initiatives.

• Education: Diploma degree in Human Resources, Business Administration, or a related field.
• Experience: Minimum of 2-3 years of experience in People & Culture.
• Skills: Excellent interpersonal and communication skills for effective collaboration with employees at all levels; strong problem-solving and conflict-resolution abilities; proficiency in People & Culture software, payroll systems, and Microsoft Office Suite; and attention to detail, organizational skills, and capacity to manage confidential information.

• Hotel Experience is an advantage.
• Excellent command of English