People & Culture Supervisor

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Consistently offer professional, friendly and engaging service
• Lead and manage the day-to-day recruitment activities within the Human Resource department to ensure standards are followed
• Research, plan and participate in recruitment trips to key employment markets
• Maintain Talent Acquisition System (TAS)
• Process day-to-day Talent & Culture administration in an accurate and timely manner
• Create and update employee data record in system
• Prepare various letters and communication to employees
• Organize and execute employees social, athletic and recreational activities
• Prepare and submit periodic Talent & Culture reports
• Assist colleagues will all HR related queries and questions
• Assist Recruitment Supervisor on Recruitment process
• Direct the internal posting process, ensuring all candidates are interviewed 
• Create and execute a Recruitment Strategic Plan based on the Unique Selling Proposition of the location; involving a Sales & Marketing approach
• Proactively search and manage new recruitment opportunities and alternative ways to leverage social media activities 
• Oversee social media and online job board accounts (LinkedIn, Facebook, Indeed, etc.) 
• Provide strong leadership and communication to departmental recruiters in an atmosphere that is fast paced and ever changing 
• Actively work with department heads and hiring managers on continuous manpower plans aligned with the business strategy 
• Develop and facilitate training and coaching opportunities on recruitment best practices 
• Oversee and maintain the Temporary Foreign Worker Program 
• Build and maintain relationships with both international and national hospitality schools 
• Oversee the Student Work Experience Program, including receptions, presentations and on campus recruiting 
• Create effective career advertisements (print, internet, etc.), coordinating with executive recruitment agencies when required 
• Manage the Recruitment Budget; maintaining and tracking monthly finances 
• Oversee the tracking and communication of monthly turnover reports
• Select Hospitality schools and build the long-term partnership with the selected school as well as assist training manager for introducing internship programs; 
• Carry out any other duties and responsibilities as assigned
• Follow departmental policies and procedures
• Follow all safety policies
• Other duties as assigned

• Minimum of 3 years of experience with recruitment and/or Human Resources 
• Previous experience with recruiting for high volume companies 
• Preferred experience working in remote locations and/or with hiring agencies, and with focus on sourcing strategies 
• Diploma/Degree in Hospitality, Marketing or Human Resources Management is preferred 
• Social Media knowledge and experience is required 
• Strong organizational skills and multi-tasking abilities 
• Analytical problem solver with a keen eye for detail, a sense of urgency and the ability to prioritize 
• Excellent interpersonal and communication skills, both written and oral 
• Computer literate in Microsoft Window applications required, strong knowledge in excel
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

•    Previous leadership experience in a similar guest relations capacity required
•    Previous luxury level service knowledge and training a strong asset
•   Previous Property Management System experience required 
•   Familiarity with Opera PMS, Le Club Accor, Royal Service, Kipsu, LQA, WebWorks, and Time & Attendance is preferred but not required
•  Computer literate in Microsoft Window applications required
• Excellent English. 
• Luxury Experience