People & Culture Manager

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Scope of Position

As an active member of the Executive Committee, the People & Culture Manager will oversee the day to day operation of the People & Culture Department, within Pullman Hotel’s Entities.  This position is also responsible for assisting with the design and implementation of the Company’s People and Culture strategy to position the Company as an Employer of choice in the Cape Town market.

General Duties and Responsibilities

• Achieve the operating goals by maximizing employee productivity and well being
• Achieve the guest service objectives
• Proactively handle People and Culture Administration, directs and implements training programs
• Proactively handles People and Culture guidelines, policies and procedures while complying with South African Labour Law, union agreements and the Company guidelines
• Assists colleagues to perform similar or related jobs as needed
• Accepts a flexible work schedule to ensure uninterrupted service to guests
• Continuously seeks to endeavor and improve knowledge of own job function
• Attends meetings and training as required by the General Manager
• Show interest and involvement with environmental and/or social issues and engages in responsible business
• Ensures that the standards of personal hygiene, dress, uniform appearance body language and conduct is maintained by all employees
• Directs employees with personal problems to the appropriate support
• Direct People and Culture projects and initiatives
• Creates a positive working environment for all employees
• Meets and exceeds the expectations of employees by the effective use of motivation techniques and leadership skills to optimize employee productivity and satisfaction
• Stays up to date with People and Culture developments
• Organizing employee social and celebratory events
• Assist Leaders with the development of action plans to address issues and concerns identified in the annual Employee Engagement Survey
• Ensure compliance with all HR standards in Company People and Culture/ Human Resources Audits
• Foster a winning solution-oriented environment of communication, trust, mutual respect, and fun that is focused on engaging employees with the goal of providing the best possible service to our guests
• Actively participate in strategic planning and the ongoing development of the Company, including revenue forecasting
• Lead and support all departments in the achievement of their operational goals through effective People and Culture practices
• Lives the Company vision, mission, and values

Health and Safety

• Ensure a strong health and safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by South African Labour Law
• Plays a role in the Green Team

Labour Relations

• Advise and assist with the interpretation and consistent application of HR policies and procedures as well as the applicable Labour Relations legislation in South Africa
• Directs and coordinates all employee and Labour Relations activities to ensure compliance with law and to control costs
• Directs and coordinates responses to union, grievances, and employee complaints
• Ensures that employees are disciplined based on proper grounds, and that proper documentation is maintained
• Negotiates, implements, and interprets union contracts
• Ensures compliance with Company People and Culture guidelines, policies, and procedures, as well as labour legislation, rules and regulations
• Evaluates employee performance regularly
• Ensures disciplinary action is taken as required utilizing consistency, fairness, and respect
• Keeps Leaders and General Manager up to date with labour laws and practices
• Drives the performance review process ensuring that these are carried out by Leaders in a well-planned, professional, and non-discriminatory way
• Determines and communicates standards of performance to colleagues
• Oversees the Employment Equity Committee
• Prepares the EE Report for the Department of Labour

Talent Acquisition and Talent Management

• Analyze the manpower and make recommendations on selection and development activities to meet manpower need
• Develops and implements recruiting and screening systems and procedures to attract qualified candidates for vacancies
• Assists Leaders in recruiting activities
• Together with Leaders, identify employees for development, makes recommendations and monitor’s progress
• Develops employees to maximize their potential and prepares them for future promotional opportunities (Mentoring Programmed)

Training and Development

• Direct, coordinate and implement Company and employee training programs to promote exceptional guest service experiences
• Utilize motivational techniques to develop and implement service skills and standards
• Assist leaders in addressing departmental training needs and to develop departmental training plans
• Together with Leaders and the General Manager, identifies employees for development and thereafter recommends and develops individual development plans
• Ensure that the required training programs are conducted and keeping accurate records regarding attendance
• Improving the standards of service and leadership skills by the effective use of training as a strategy
• Prepares the Company Work Skills Plan and Annual Training Report
• Oversees Onboarding Program for all Positions throughout all Departments

Administration

• Oversee the day-to-day administration of the People and Culture Office, focusing on maximizing the capabilities of the team
• Handles requests around transfers of colleagues
• Maintains complete and accurate records
• Develops a departmental budget and business plan
• Prepares and submits periodic reports to Leaders and the General Manager
• Analyzes deviations from budget and acts accordingly

Remuneration and Benefits

• Directs and coordinates the salaries, wages, and other benefits to ensure employee satisfaction and compliance with law and cost control
• Informs employees regarding new or changing information regarding remuneration or benefits
• Analyses remuneration and benefits information and makes recommendations where necessary
• Ensures the correct reporting of employee turnover, sick leave, days owing, vacation accrual, Sunday time, night shift allowances, overtime pay (if and were applicable) and all other payroll related factors or those influencing the payroll
• Prepares information for both international and local salary benchmarking survey

Business Support

• Works with Leased Labour Brokers and Heads of Department to ensure adequate staffing levels are being maintained
• Works with Leased Labour Brokers and Heads of Department to ensure all Lease Labour Colleagues are trained and have the necessary skills to perform their job’s functions
• Coordinates the Leased Labour Requisition process between Leased Labour Management, Heads of Department, and the Finance Department
• Prepares Monthly Metrics Report to initiate discussions between the General Manager and Heads of Department
• Prepares the Annual Payroll Budget and People and Culture Expenses Budget

• Relevant HR experience required