- 全职
- 正式
- ACCOR
- 行政与支持
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Singapore
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REF3825G
Passenger Relations Officer - Lounges
Region
MEA SPAC
该空缺现已到期。请参阅下面的类似角色...
Based in Singapore, the People Relations Officer - Lounges provides passenger relations for one of the world's leading airline lounges at Singapore Changi Airport.
- Provide exceptional customer service, ensuring a comfortable and enjoyable lounge experience, while assisting with enquiries, special requests, and complaints.
- Support lounge operations, ensuring cleanliness, comfort, and availability of amenities such as food, beverages, and seating.
- Assist passengers with lounge access, VIP services, and any specific needs, maintaining a calm and welcoming atmosphere.
- Monitor customer feedback, collaborate with lounge teams, and adhere to safety and security protocols to ensure smooth lounge operations.
- Minimum high school diploma; bachelor’s degree in hospitality, tourism, or related field preferred.
- Previous customer service or hospitality experience, ideally in an airport or lounge setting; experience handling passenger relations and complex requests is a plus.
- Strong communication, problem-solving, and interpersonal skills; proficiency in basic computer systems; fluent in English; multilingual abilities are a plus.
- Customer-focused, detail-oriented, and able to work under pressure; flexibility to work various shifts in a 24-hour operation, including evenings, weekends, and holidays.
Our culture of inclusion welcomes everyone regardless of race, gender and background.
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。
在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。
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