- 全职
- 正式
- ACCOR
- 行政与支持
__jobinformationwidget.freetext.LocationText__
Singapore
__jobinformationwidget.freetext.ExternalReference__
REF3825G
Passenger Relations Officer - Lounges
Region
MEA SPAC
Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world.
Based in Singapore, the Passenger Relations Officer - Lounges provides passenger relations for one of the world's leading airline lounges at Singapore Changi Airport.
- Provide exceptional customer service, ensuring a comfortable and enjoyable lounge experience, while assisting with enquiries, special requests, and complaints.
- Support lounge operations, ensuring cleanliness, comfort, and availability of amenities such as food, beverages, and seating.
- Assist passengers with lounge access, VIP services, and any specific needs, maintaining a calm and welcoming atmosphere.
- Monitor customer feedback, collaborate with lounge teams, and adhere to safety and security protocols to ensure smooth lounge operations.
- Minimum high school diploma; bachelor’s degree in hospitality, tourism, or related field preferred.
- Previous customer service or hospitality experience, ideally in an airport or lounge setting; experience handling passenger relations and complex requests is a plus.
- Strong communication, problem-solving, and interpersonal skills; proficiency in basic computer systems; fluent in English; multilingual abilities are a plus.
- Customer-focused, detail-oriented, and able to work under pressure; flexibility to work various shifts in a 24-hour operation, including evenings, weekends, and holidays.
Our culture of inclusion welcomes everyone regardless of race, gender and background.
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。
在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。
相关职位
薪水
地点
, Hamilton, Bermuda
Experience Level
Entry Level
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Hamilton
工作类别
餐饮
描述
Summary of Responsibilities:Reporting to the coffee shop assistant manager, responsibilities and essential job functions include but are not limited to the following:Maintain a high level of professio
参考
0d6e3876-e3ad-44d3-8f85-5fb3b9903227
到期日
01/01/0001
薪水
地点
Fairmont Empress, Victoria, Canada
Experience Level
Entry Level
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Victoria
工作类别
厨房
描述
What is in it for you: Exclusive Employee and Friends & Family Discounts at Fairmont Hotel EmpressExclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining
参考
ed4f029e-85ff-477e-af3a-a2cd6a7c5b9c
到期日
01/01/0001
薪水
地点
Fairmont Banff Springs, Banff, Canada
Experience Level
Entry Level
工作时间安排
全职
Brands
FAIRMONT
工作类型
临时
Locations
Banff
工作类别
餐饮
描述
We are looking for dynamic and passionate individuals to join our Golf Food & Beverage Team.Available Opportunities Include:SnackBar Server Clubhouse ServerOncourse ServerNote - preference will be giv
参考
0846f844-59d8-47a3-953a-8316d8515e70
到期日
01/01/0001
薪水
地点
Raffles London at The OWO, London, United Kingdom
Experience Level
Entry Level
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
London
工作类别
餐饮
描述
Job Description JOB TITLE: Pastry Commis Chef DEPARTMENT: Pastry Kitchen – Food and Beverage EMPLOYER: Whitehall Hotel Limited (WHL) JOB LE
参考
5d671e62-338e-4e2b-a2d6-60d166c4c3ad
到期日
01/01/0001
薪水
地点
Fairmont Breakers Long Beach, Long Beach, United States
Experience Level
Entry Level
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Long Beach
工作类别
客房
描述
First impressions are everything! As a Room Attendant with Fairmont Hotels & Resorts you will have the opportunity to create lasting memories for every Guest, ensuring Guest rooms are comfortable, inv
参考
bc9a3ef0-6900-4a1d-bc9f-35031048c226
到期日
01/01/0001
薪水
地点
HOXTON THE HOXTON AMSTERDAM, Amsterdam, Netherlands
Experience Level
Mid-Senior Level
工作时间安排
全职
Brands
THE HOXTON
工作类型
正式
Locations
Amsterdam
工作类别
财务
描述
What you'll do...Coordinate and assist daily, monthly quarterly and annual reporting activities for the region.Control of daily transactions.You prepare monthly and annual financial statements.You are
参考
d8a39662-6e16-48d8-a90a-2c8b388df0fe
到期日
01/01/0001
薪水
地点
Raffles London at The OWO, London, United Kingdom
Experience Level
Associate
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
London
工作类别
康乐
描述
The Raffles London Raffles London at The OWO and The OWO Residences by Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 excepti
参考
89be90c2-f97a-4670-af9d-783ced312b1a
到期日
01/01/0001
薪水
地点
Fairmont Regional Linen Services, Canmore, Canada
Experience Level
Entry Level
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Canmore
工作类别
客房
描述
Dry Cleaner AttendantThe Dry Cleaner attendant is responsible for the daily operation of the various finishing equipment in the Dry cleaning department. Such related tasks will include but are not lim
参考
d7104271-23e6-49e4-ac64-5fa06716badd
到期日
01/01/0001
薪水
地点
, Swissôtel Al Murooj, United Arab Emirates
Experience Level
Not Applicable
工作时间安排
全职
Brands
SWISSOTEL
工作类型
正式
Locations
Dubai
工作类别
客房
描述
Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skil
参考
771be5eb-8bec-416b-8277-cbfbb3ab681c
到期日
01/01/0001
薪水
地点
ibis Kolkata Rajarhat, Kolkata, India
Experience Level
Executive
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Kolkata
工作类别
财务
描述
Verify and reconcile all revenue centers as reported in the daily Income JournalCollect and audit paperwork from all revenue centers, ensuring accuracy and compliance with company policiesRevi
参考
afc3af5c-7722-4884-b40e-1d9dd289df10
到期日
01/01/0001