Part-time Fairmont Gold Agent

"Why work for Accor?"
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Fairmont Gold is the pinnacle of first class service at the Fairmont Winnipeg. The Fairmont Gold Agent will ensure flawless service to all guests as they arrive, depart, and during they stay, including the services offered in the Fairmont Gold Lounge.

What you will be doing:

• Oversees all aspects of guest service in the daily operation of Fairmont Gold, ensuring the highest level of guest satisfaction at all times.
• Provides exceptional concierge information to our guests and continuously updates iconcierge program to ensure current and relevant information provided.
• Develops and maintains strong relationships with guests to ensure Fairmont Gold Loyalty and handles all daily Fairmont Gold comments and proactively resolve any concerns.
• Inspects Gold guestrooms daily for cleanliness and maintenance issues including completion of housekeeping audits, turndown and occupied rooms cleaning audits.
• Monitors the maintenance of the physical Gold product.

• A minimum of 2 years, hotel concierge experience.
• Must have a proven record of exceeding guest expectations and commitment to guest service.
• Self-Motivating with the initiative and ability to complete projects and tasks in a timely manner.
• Great organizational skills with a proven ability to work under pressure.
• Diploma or degree in hospitality Management is an asset.
• Knowledge of a second language and its application in the hotel / hospitality industry an asset.

What’s in it for you:

• Full time employees will be eligible to join the benefit plan which includes extended medical (Health, Dental, Life Insurance, Short Term Disability)
• Full time employees will also be eligible to participate in Fairmont Pension Plan, which includes matched employee contributions
• Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Discounted meals in our staff cafeteria 
• Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
• Complimentary dry-cleaning services for your work attire
• Learning programs tailored to hone your skills and talents
• Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
• Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
• Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)

Who We Are: Located in the heart of vibrant downtown Winnipeg, Manitoba -- at the historic corner of Portage and Main -- Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We are happy to provide you accommodation at any stage of the application process, please contact the Talent & Culture Department and we will work with you to accommodate your needs.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.