Outlet Manager

Accor is a multinational hospitality company headquartered in France. It's one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s. Over the years, it has grown through acquisitions and diversification. Accor operates a wide range of hotel brands covering various segments of the market, from luxury to budget. Some of its well-known brands include Sofitel, Raffles, Fairmont, Novotel, ibis, Mercure, and many others.

We are seeking a dynamic and experienced Outlet Manager to join our team in Mumbai, India. As the Outlet Manager, you will be responsible for overseeing the day-to-day operations of our food and beverage outlet, ensuring exceptional customer service, and driving business growth.

• Manage all aspects of outlet operations, including staff supervision, inventory control, and quality assurance
• Develop and implement strategies to enhance customer satisfaction and increase revenue
• Create and maintain a positive work environment that promotes teamwork and high performance
• Oversee the hiring, training, and development of outlet staff
• Ensure compliance with food safety regulations and company policies
• Monitor and analyze financial performance, including sales, costs, and profitability
• Collaborate with other departments to coordinate marketing initiatives and special events
• Handle customer feedback and resolve issues promptly and professionally
• Maintain a clean, organized, and welcoming outlet environment
• Implement and monitor quality control measures for food and beverage offerings
• Stay updated on industry trends and implement innovative ideas to improve operations
• Prepare and present regular performance reports to upper management

• Proven experience as an Outlet Manager or in a similar role in the food and beverage industry
• Excellent leadership and team management skills
• Strong customer service orientation with the ability to create memorable dining experiences
• Proficiency in English, with excellent communication and interpersonal skills
• Demonstrated ability to motivate and develop staff
• Strong analytical and problem-solving skills
• Proficient in using POS systems, inventory management software, and Microsoft Office suite
• In-depth knowledge of food safety regulations and HACCP standards
• Experience in budget management and financial reporting
• Ability to work flexible hours, including evenings, weekends, and holidays
• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)
• Certification in food safety or restaurant management (preferred)