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Novotel Birmingham Centre, Birmingham, United Kingdom

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REF52568D

Ops Manager

Region

Europe and North Africa


Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor by visiting https://careers.accor.com/.

Do what you love, care for the world, and dare to challenge the status quo! #BELIMITLESS


Job Description

About Us:
Novotel Birmingham Centre is situated on Broad Street, in the vibrant heart of Birmingham. Our hotel offers 148 stylish rooms, a modern bar and restaurant, fitness facilities with a sauna, and 9 versatile meeting rooms designed to host events of all sizes.

This is a rare and exciting opportunity to further develop your leadership, organizational, and operational skills, preparing you for your next career milestone in hospitality.

What We Are Seeking:
We are looking for an experienced and dynamic Operations Manager to oversee the hotel’s entire operations, including Food & Beverage, Meetings & Events, Rooms, Guest Experience, Health & Safety, and HR functions. Reporting directly to the General Manager, and acting as their representative in their absence, you will ensure every department operates at its best to deliver an exceptional guest experience.

Your role will focus on managing all aspects of the hotel’s operations, driving service excellence, revenue generation, and cost efficiency, all while fostering a collaborative and supportive team culture.

You Will Stand Out If:

  • You are a confident, approachable leader who excels at building rapport and initiating conversations.
  • You have extensive knowledge of hotel operations, with proven expertise in managing Food & Beverage, Meetings & Events, and Rooms.
  • You bring previous managerial experience and are highly organized, capable of adapting to business demands.
  • You are proactive, creative, and bring a great sense of humor to the team.

What You Will Do:

  • Oversee the entire hotel operation, including F&B, Meetings & Events, Rooms, Guest Experience, Health & Safety, and HR functions.
  • Work closely with Departmental Managers to maintain and exceed service standards, guest satisfaction, and operational efficiency.
  • Oversee and manage the hotel’s 9 meeting rooms, ensuring they are optimally utilized and deliver exceptional event experiences.
  • Take responsibility for departmental forecasts, budgets, staffing, and costs as though the property were your own.
  • Actively participate in monthly reporting and the yearly budgeting process.
  • Ensure health and safety compliance remains a top priority across all departments.
  • Oversee key HR functions, including recruitment, onboarding, training, and team development.
  • Support employee engagement initiatives to foster a positive and motivated work environment.
  • Attend management meetings and act as the General Manager’s representative in their absence.
  • Drive the success of all hotel operations to consistently meet and exceed guest expectations.

Qualifications

Skills and Experience Required:

  • Proven experience in a similar managerial role, preferably within the hospitality industry.
  • Strong expertise in Food & Beverage, Meetings & Events, and Rooms operations.
  • Hands-on experience in reception, kitchen, and restaurant settings.
  • Proficiency in stock-taking, forecasting, rostering, and budgeting.
  • Familiarity with Windows 365 applications; knowledge of the Opera system is a plus.
  • Relevant certifications, such as a licensee certificate or food hygiene certification, are an advantage.
  • Knowledge of HR policies, procedures, and best practices.
  • Strong communication and interpersonal skills, with cultural competence to work effectively with diverse teams and guests.

 


Additional Information

Why Join Us?

  • Be part of a globally recognized brand with opportunities for career growth.
  • Thrive in a supportive and collaborative work environment.
  • Enjoy a competitive salary.
  • Gain invaluable experience in a role that prepares you for the next stage in your career.
  • Work with a fabulous team at the heart of the hotel
  • Accor F&B Discount at any Accor hotel worldwide
  • Accor Friends and Family Rates
  • Accor Development Program
  • Additional holidays with service
  • Eye tests
  • Meal on Duty

对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。

在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。

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