- 全职
- 正式
- ORIENT EXPRESS
- 行政与酒店管理
__jobinformationwidget.freetext.LocationText__
Paris, France
__jobinformationwidget.freetext.ExternalReference__
REF4881G
Operations Director
Region
Luxury & Lifestyle
About Orient Express
Orient Express embodies the refined and nomadic spirit of travel. Its exceptional portfolio includes experiences such as The Orient Express, featuring iconic carriages reimagined as a modern-day tribute to French luxury; Orient Express Sailing Yachts, including the Orient Express Corinthian—the world’s largest sailing yacht; La Dolce Vita Orient Express, a train celebrating the elegance of Italian art de vivre, developed in partnership with the ARSENALE Group; and a collection of luxury hotels, including Orient Express La Minerva in Rome and the soon-to-open Orient Express Palazzo Donà Giovannelli in Venice.
While redefining the future of luxury hospitality, Orient Express places particular emphasis on the employee experience, development, and engagement.
As a symbol of ultra-luxury hospitality, the brand is currently undergoing an ambitious phase of rebirth and expansion accelerated since 2024 as a Joint Venture between ACCOR and LVMH.
Now, as Orient Express grows under the steam of its 140-year own glorious reputation and brand, it stands unique and identifiable from the other luxury brands under the ACCOR brands, aiming to become a pioneer of contemporary luxury hospitality, creating immersive experiences that combine exceptional design, impeccable service, culinary excellence, wellness offerings, cutting-edge technology, sustainability, and authentic local experiences, while also actively engaging in local community initiatives and support social causes, making a positive contribution to the destinations its properties operate in. What remains distinctly Orient Express is its spirit of adventure, sublime service and enchanting storytelling. Refreshing and reinvigorating, Orient Express is loved by those with an adventurous spirit and a taste for the very best, linking travel and destinations as part of the same journey.
As Director of Operations, you will play a critical leadership role in the delivery of operational excellence, financial, brand consistency, and growth across our global portfolio of Orient Express ultra-luxury properties — including hotels and trains. Reporting directly to the SVP Operations you will act as both a strategic advisor and hands-on operator, overseeing the daily performance of properties, supporting pre-openings, and shaping the long-term development of the business. You will embody and champion the values of our luxury brand culture, and ensure all stakeholders — from hotel teams to ownership groups — are aligned behind a shared vision of excellence.
Key Responsibilities
Operations & Performance Management
- Assist the SVP Operations in the implementation of the company’s strategic vision and oversee operational strategic projects from concept to execution across multiple functions (technology, quality, sustainability, commercial alignment).
- Monitor and analyze operational data and business metrics to identify opportunities for performance improvement, revenue optimizations and cost control.
- Guide and support General Managers through regular performance reviews and clear action planning to ensure KPIs achievement related to service excellence, guest satisfaction, revenue optimization, and cost control.
Pre-Opening and Project Coordination
- Collaborate with the Development and Technical Services teams in new hotel openings, ensuring readiness, brand compliance, and strong commercial ramp-up.
- Manage pre-opening operational plans including hiring timelines, SOP alignment, OS&E, and training coordination.
- Participate in network expansion and regional development strategy, identifying new opportunities and facilitating successful market entry.
Cross-Functional Collaboration
- Serve as the main conduit between property operations and corporate functions including Sales, Revenue Management, Finance, HR and Marketing.
- Collaborative with SVP Operations to align with commercial strategies and drive profitability and long-term brand equity. Prepare and present business reviews, performance updates, and operational reports to SVP Operations.
- Represent the Operations function during owner meetings, brand audits, and project updates, when delegated by the SVP Operations.
- You are a leader with a track record of at least 10 years in hospitality in a corporate or multi-property role.
- You have a strong understanding of hotel operations, including Rooms, F&B, Finance, and Guest Experience. A prior experience in supporting pre-openings or hotel ramp-ups is preferred
- You are able to manage complexity and operate with a high level of autonomy.
- You have strong project management and organization abilities. You are data-driven with strong analytical skills; confident with KPIs, P&Ls, and performance dashboards.
- You have a demonstrated ability to lead and drive outcomes, of anticipating issues to implement creative solutions.
- You are fluent English.
- You are available to travel frequently in Europe.
A real Work life balance
- Work from Everywhere: Personal access provided to over 500 coworking spaces, many of which are within our hotels.
- ALL - Heartist® Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide.
- And at our Issy les Moulineaux site: Collaborative workspaces, an employee restaurant, unlimited coffee, gaming and sports areas, a concierge service, and a park just across the street.
Attractive Finance benefits
- Sustainable Mobility Package up to €700 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass).
Learning & development
- Talent Management at the earth our of HR Accor strategy.
- We want you to feel free to dare and free to grow, by opening new doors to continuous learning and skills development. Challenge yourself and switch between jobs, brands, and career paths
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Rencontrez Florian, Directeur Général d'hôtel en Suisse
对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。
在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。
相关职位
薪水
地点
Fairmont Vancouver Airport, Richmond, Canada
Experience Level
Not Applicable
工作时间安排
兼职
Brands
FAIRMONT
工作类型
正式
Locations
Richmond
工作类别
工程与维护
描述
Maintenance Person (part-time) Always lending a helping hand with a smile. As a Maintenance Person with Fairmont Vancouver Airport, your passion for the property, and your respect for our workplace w
参考
42829390-b039-40db-bb78-953370afed21
到期日
01/01/0001
薪水
地点
Fairmont Stores, Banff, Canada
Experience Level
Entry Level
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Banff
工作类别
零售
描述
As a Sales Associate, your passion for retail will exceed guest expectations. You offer a memorable experience to our Hotel guests, creating a bond, while offering suggestions to the perfect gift to t
参考
be344921-911e-4c95-9d76-32f7fb214084
到期日
01/01/0001
薪水
地点
Fairmont Stores, Victoria, Canada
Experience Level
Entry Level
工作时间安排
全职
Brands
FAIRMONT
工作类型
临时
Locations
Victoria
工作类别
零售
描述
As a Sales Associate, your passion for Retail will exceed guest expectations. You offer a memorable experience to our Hotel guests, creating a bond, while offering suggestions to the perfect gift to t
参考
89c3e586-df16-4b5c-aee4-8b8484636cad
到期日
01/01/0001
薪水
地点
Fairmont Chicago - Millennium Park, Chicago, United States
Experience Level
Entry Level
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Chicago
工作类别
餐饮
描述
What Awaits You:Employee Perks: Enjoy exclusive discounts at the Fairmont Chicago and Accor properties worldwide—for you and your family.Complimentary meals at our on-site employee cafeteria.Impactful
参考
ec686345-3a7e-4d79-8fc7-f8ae3490ef56
到期日
01/01/0001
薪水
地点
Fairmont Chicago - Millennium Park, Chicago, United States
Experience Level
Entry Level
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Chicago
工作类别
客房
描述
From a warm welcome to a fond farewell, as a Doorperson, you will take care of the guests as soon as they step foot onto your driveway, ensuring a lasting impression for our guests’ stay.What is in it
参考
e90fdc4a-5187-47fc-97f5-afa86e612307
到期日
01/01/0001
薪水
地点
Fairmont Chicago - Millennium Park, Chicago, United States
Experience Level
Entry Level
工作时间安排
兼职
Brands
FAIRMONT
工作类型
正式
Locations
Chicago
工作类别
餐饮
描述
Fairmont Gold is a special place! The personalized service provided as you greet your Guests at check- in or serve them in the private lounge, will show them that you truly care. The luxury our Guests
参考
b3538790-2584-41ac-9ecd-93c51392eb9a
到期日
01/01/0001
薪水
地点
Raffles Boston, Boston, United States
Experience Level
Entry Level
工作时间安排
全职
Brands
RAFFLES
工作类型
正式
Locations
Boston
工作类别
厨房
描述
Line Cook prepares all food items according to hotel recipes and standards. As a line cook you proactively prioritize tasks to ensure a consistently high level of service and quality of food for our g
参考
4ec3e4ad-df98-4a73-90ab-c565ad63ef4b
到期日
01/01/0001
薪水
地点
Fairmont Kea Lani - Maui, Wailea-Makena, United States
Experience Level
Entry Level
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Wailea-Makena
工作类别
客房
描述
As a Suite Attendant at Fairmont Kea Lani, you lead from the heart and make our guests feel special by creating and maintaining a comfortable, inviting and clean accommodation. Hourly Rate: $26.50Wha
参考
6b43f271-892a-4216-9158-aa0f19c96cdd
到期日
01/01/0001
薪水
地点
Fairmont Kea Lani - Maui, Wailea-Makena, United States
Experience Level
Entry Level
工作时间安排
临时
Brands
FAIRMONT
工作类型
正式
Locations
Wailea-Makena
工作类别
客房
描述
As a Laundry Washperson, you will assist in the daily Laundry Department operation to ensure our guests and colleagues feel special. The care you put into properly processing the linens, terry and un
参考
4fb601a0-2d43-48eb-a2c1-837d9d0ce240
到期日
01/01/0001
薪水
地点
Raffles Boston, Boston, United States
Experience Level
Associate
工作时间安排
全职
Brands
RAFFLES
工作类型
正式
Locations
Boston
工作类别
市场销售
描述
The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue accor
参考
5741abc3-05c9-4cc9-ac25-7280a03b6d63
到期日
01/01/0001