Night Manager

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

• Supervise front office activities, ensuring smooth check-in and check-out processes.
• Address and resolve guest inquiries, complaints, and special requests efficiently.
• Ensure VIP arrivals and late check-ins are handled professionally.
• Monitor hotel occupancy and coordinate with housekeeping and security.
• Perform the night audit to verify daily transactions, revenue, and room charges.
• Reconcile financial reports and prepare end-of-day statements.
• Ensure proper cash handling, credit card processing, and billing procedures.
• Manage and support the front desk and night team.
• Train and assist night auditors, receptionists, and security personnel.
• Ensure team members follow hotel policies and procedures.
• Oversee hotel security and ensure the safety of guests and staff.
• Conduct property rounds to check for any security or maintenance issues.
• Handle emergency situations, including fire alarms, medical incidents, or guest disturbances.
• Maintain accurate records of night activities, incidents, and guest interactions.
• Ensure compliance with hotel policies, health, and safety regulations.
• Communicate with department heads about any issues or updates from the night shift.

About you…

• Previous experience as a Hotel Night Manager and night audit in a high volume hotel, 200+ rooms
• Proven experience with PMS: Opera cloud
• Exceptional customer service skills, communication and time management skills
• Strong Microsoft office skills and an excel expert
• A friendly and warm personality with immaculate grooming and presentation
• Ability to work unsupervised
• A willingness to use initiative and strong problem solving skills
• Possess a proactive and resourceful approach with high level of accuracy and attention to detail
• The ability to work evening shifts 11pm – 7am over a rotating roster as per business needs, including weekends and public holidays
• Willingness to obtain or have a current QLD RSA and First Aid Certificate
• Qualifications in Accounting and/or Finance desirable however not essential
• Excellence in your field and the demonstrated ability to act as a true ambassador for our Hotel.
• Must hold unlimited work rights in Australia.