- 兼职
- 临时
- IBIS BUDGET
- 客房
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ibis budget Southampton Centre, Southampton, United Kingdom
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REF49069W
Multi-Skilled Front Desk
Region
Europe and North Africa
Our mission at Ibis Budget Southhampton is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
We are seeking a friendly and professional Front Desk/Welcomer (Part Time/Zero Hour Contract)to join our team in Southampton, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating a positive and welcoming atmosphere while ensuring efficient front desk operations.
- Greet and welcome guests warmly upon arrival, providing a positive first impression
- Handle check-in and check-out procedures efficiently and accurately
- Respond to guest inquiries and requests promptly and professionally
- Manage room reservations, assignments, and status updates
- Assist guests with information about local attractions, dining options, and transportation
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
- Handle phone calls, emails, and other communications in a timely manner
- Process payments and maintain accurate financial records
- Ensure the lobby and reception area are clean, organized, and presentable at all times
- Collaborate with other departments to resolve guest issues and enhance overall experience
- Maintain security awareness and follow established safety procedures
- Respond to guest reviews and request
- Ensure proper invoicing
- Ensures proper cleanliness of the kitchen,office and reception area
- Handles the breakfast set-up and snacks and drinks sales
- Respects all Food and Safety protocols
- Any other Ad-Hoc
- Excellent communication and interpersonal skills
- Proven ability to provide exceptional customer service
- Strong multi-tasking skills with the ability to prioritize effectively
- Proficiency in basic computer applications and hotel management software
- Ability to remain calm and composed in high-pressure situations
- Demonstrated versatility and initiative in responding to guest requests
- Friendly and enthusiastic demeanor with a genuine passion for hospitality
- Detail-oriented with strong organizational skills
- Flexibility to work various shifts, including weekends and holidays
- Knowledge of the local area and popular attractions in Southampton
- High school diploma or equivalent; hospitality-related education is a plus
- Previous experience in a customer-facing role, preferably in hospitality, is advantageous
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。
在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。
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