Mondrian Residences Manager

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits.

Mondrian Gold Coast is set to debut on the sun-drenched esplanade of the iconic Burleigh Beach in Q2-2025. This destination lifestyle precinct is a vision of some of Australia and the world’s most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia’s most iconic coastal destinations.

Join our cultural precinct of imaginative spaces that reflect sun, sand and surf enveloped around dynamic dining, entertainment, a cutting-edge spa with a world-class edge.

We’re seeking creatives, innovators and disruptors who challenge the status quo and ready to be agents of change as we usher in one of the most exciting, progressive and forward-thinking brands set to make Burleigh its home.

We are looking for a Residences Manager to join the Mondrian team. 

The Mondrian Residences Manager is responsible for overseeing all aspects of the residential operations, ensuring the seamless management of apartment rentals and compliance with all legal requirements. The manager will act as the primary liaison for apartment owners, ensuring their expectations are met and their experience reflects the high standards synonymous with the Mondrian brand. Reporting to the Residential Building Manager, your duties will include:

Residential Apartment Management 

• Oversee and manage the leasing and rental of residential apartments. 
• Handle contracts, rental agreements, and tenant-related documentation with accuracy and confidentiality. 
• Manage tenant relations, addressing concerns promptly while maintaining a positive living experience. 
• Coordinate maintenance and property management activities to uphold the building's luxury standards.

Owner & Resident Satisfaction 

• Act as the primary point of contact for apartment owners, ensuring their requirements and expectations are met with discretion and professionalism. 
• Facilitate communication between owners, tenants, and service providers. 
• Implement systems to regularly capture and address owner and resident feedback to improve services. 

Operations Management 

• Maintain operational budgets for residential services, ensuring cost efficiency without compromising luxury standards. 
• Collaborate with hotel management to integrate shared services and optimise resident access to hotel amenities. 
• Develop and enforce building policies and procedures to ensure safety, privacy, and comfort. 
• Conduct regular property inspections to maintain the quality and aesthetic of the premises. 

• Proven experience in luxury property management, residential operations, or a similar leadership role. 
• Strong knowledge of Australian property laws, rental compliance, and tenancy agreements. 
• Exceptional leadership and team management skills, with the ability to inspire and lead a concierge team. 
• Outstanding communication and interpersonal skills, capable of working with high-net-worth individuals. 
• Experience in managing operations within a mixed-use luxury development. 
• Relevant certifications in property management or real estate. 
• Must hold a Full Australian Drivers License. 
• Full Australian Working Rights are essential. 

Mondrian Gold Coast is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.