Member Care Consultant

About the Company 

Accor is the largest Hotel Group in Asia Pacific, offering accommodation options from Economy to Luxury & lifestyle, across 40+ brands, including the Novotel, Sofitel, Ibis, Mercure, Mantra, Pullman & Raffles.

Our Business

Accor Plus is the most expansive travel, dining, and lifestyle loyalty program in Asia Pacific, supporting a paid membership base of over 460,000 smart travelers and lifestyle enthusiasts. Members enjoy 2 free nights each year, 30% off dining at Accor hotels, 15% off their stays globally across 4,600 hotels, automatic ALL Gold status and much more.

We are super excited to launch our brand new product Explorer with elevated benefits on 1 October. This is Accor Plus’ biggest change in over 30 years of business, making it the most exciting time to join us.

In this role as a Member Service Agent, you will manage inbound inquiries across multiple communication channels. More specifically, you are expected to have:

• Experience in a contact centre, hospitality, or other customer-facing environment (preferred).

• Previous experience in an omni-channel customer service role is an advantage.

• Strong rapport-building skills.

• Exceptional customer service skills across all communication channels.

• Highly developed interpersonal skills.

• Demonstrate strong English proficiency, both verbal and written.

• Manage a high volume of member inquiries while delivering personalized and exceptional service.

• Respond to members across multiple communication channels (phone, email, chat, etc.).

• Stay up to date with Accor Plus benefits, hotel offerings, and ongoing promotions.

• Adapt quickly to changing member needs and expectations.

• Resolve complex member inquiries or complaints in a professional and efficient manner.

• Maintain accurate records of member interactions in the system.

• Collaborate with internal teams to ensure seamless member experience.

• Worldwide Industry benefits

• Career development opportunities