Management Trainee - Front Office

Experience the epitome of French-inspired luxury at Sofitel Bali Nusa Dua Beach Resort, a prestigious 5-star beachfront haven boasting tropical gardens and sleek modern architecture. Offers exclusive experiences for ALL members, this magnificent resort provides 413 exquisite rooms, including 39 suites and villas, along with an array of resort facilities.

Indulge in a culinary journey at three restaurants and two bars, rejuvenate at Sofitel FITNESS and Sofitel SPA, and delight in the outdoor and indoor kids club. Additionally, the resort features 24 function venues, including a Grand Ballroom and a Beachfront Ballroom. Discover the ultimate Art de Vivre at Club Millésime, where delectable cuisine, exquisite wines, and Balinese charm await. Nestled in the serene Nusa Dua enclave, this remarkable 5-star beach resort offers easy access to Bali’s tranquil eastern coastline. Just a 10-minute drive from the airport and a short distance from the water sport coastal area of Tanjung Benoa, it is situated within the exclusive resort area of Nusa Dua, showcasing a picturesque sunrise, pristine beach, and a 7 km beachside pathway ideal for morning walks or cycling tours.

We are seeking a highly motivated and customer-focused Management Trainee for our Front Office operations in Sofitel Bali Nusa Dua Beach Resort, Indonesia. This exciting opportunity offers a comprehensive training program designed to develop future leaders in the hospitality industry. As a Management Trainee, you will gain hands-on experience in various aspects of front office operations while honing your leadership and administrative skills.

• Assist in managing daily front office operations, including check-ins, check-outs, and guest inquiries
• Learn and implement hotel policies and procedures to ensure guest satisfaction
• Collaborate with other departments to address guest needs and resolve issues promptly
• Participate in training sessions and workshops to develop management skills
• Support the front office team in maintaining accurate guest records and financial transactions
• Contribute to the improvement of operational processes and guest service standards
• Shadow experienced managers to gain insights into leadership and decision-making
• Engage in rotational assignments across various front office functions to gain comprehensive knowledge
• Participate in special projects aimed at enhancing guest experience and operational efficiency

• Bachelor's degree in Hospitality Management, Business Administration, or a related field
• Strong customer service orientation with excellent interpersonal skills
• Exceptional verbal and written communication abilities
• Demonstrated problem-solving skills and ability to think on your feet
• Proficiency in MS Office and willingness to learn hotel management software
• Excellent time management and multitasking abilities
• Ability to work flexible hours, including evenings, weekends, and holidays
• Strong attention to detail and organizational skills
• Enthusiasm for learning and adapting to new challenges
• Basic knowledge of hotel operations and front office procedures (preferred)
• Fluency in English; knowledge of additional languages is a plus