Lounge Server, The Savoy Hotel

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Job title: Server 

Department: F&B 

Inspired & supported by: In-Room Dining Manager 

Your purpose will be: 

You are an ambassador for exceptional service which is the hallmark of The Savoy’s food and beverage experience in our lounge area. Your warm personal attention makes guests feel unique and valued and creates enduring memories. 

You will be accountable for: 

• Delivering a memorable and professional 5-star service experience 

• Advising guests through enthusiastically sharing your knowledge about our F&B offering 

• Delivering on all standards, policies and procedures to create memorable luxury guest experiences 

Your key responsibilities & contribution will be: 

• Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team 

• Assisting guests regarding menu choices in an informative and enthusiastic way 

• Taking reservations with all required details 

• Boosting our revenue through upselling and other creative initiatives 

• Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Savoy stories 

• Following all safety and sanitation and COVID policies when handling food and beverage 

What you will need to do in this role: 

Essential: 

• 1-2 years of serving or hosting experience in a luxury hospitality environment 

• Passion for and understanding of 5-star hospitality and what it takes to deliver it 

• Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction 

• Quick thinking, resourceful and able to solve problems ’ at the moment 

• Ability to remain calm and courteous at all times 

• Ability to work well under pressure in a fast-paced and changing environment 

• Able to work collaboratively as part of a team 

• Willing to work in rotating shifts including weekends and public holidays 

• Good knowledge of spoken and written English 

• Rights to work in the UK 

Desirable: 

• Basic knowledge of a POS System 

• Basic knowledge of Open table 

• Industry-related certifications (i.e. WSET) 

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. 

• Competitive salary, pension, and life assurance 

• 31–33 days of holiday (including public holidays) 

• Cashback for wellbeing/healthcare expenses & Perkbox 

• Exclusive discounts: 

• Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included) 

• 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants 

• 20% off at other Gordon Ramsay restaurants and Restaurant 1890 

• Free stay at The Savoy after probation 

• Colleague restaurant, interfaith prayer room and wellness room 

• Laundry services for all colleagues 

• Gym access, cycle-to-work scheme and Virgin Active membership discount 

• Season ticket loan for commuting 

• Employee assistance program  

• English classes, optician reimbursements, and local discounts for F&B and retail