Lobby Host (Spring/Summer Start 2026)

At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

This role is about more than greeting guests, it’s about presence, energy, and influence. As a Lobby Host, you are the pulse of the space. You create atmosphere. You read the room. You elevate arrival moments into something memorable and meaningful. 

With warmth, confidence, and intuitive service, you ensure every guest feels recognized, guided, and inspired from the moment they step into our lobby. You are equal parts host, storyteller, and connector, balancing visible, social engagement with operational precision behind the scenes. 

Start Date: May/June 2026
Contract Type: Permanent

Key Responsibilities 

Lobby Presence & Guest Flow 

• Act as a visible, polished, and approachable host within the lobby, creating a welcoming and energized atmosphere. 
• Support guest flow during arrivals, departures, and peak lobby moments in partnership with Expeditions, Food & Beverage, Summit Services, and Front Office teams. 
• Anticipate guest needs through observation and proactive engagement, offering intuitive assistance before it is requested. 
• Provide seamless wayfinding, local insight, and in-the-moment support that elevates the arrival and lobby experience. 
• Take full ownership of the lobby environment, ensuring it remains immaculate, inviting, and aligned with luxury standards at all times. 
• Lead and deliver the welcome drink ritual in collaboration with Expeditions, creating a memorable first impression. 
• Step in to support Guest services during high-volume periods when needed. 

Expeditions & Local Experience Support 

• Provide personalized recommendations through thoughtful conversation and discovery. 
• Maintain strong knowledge of Banff National Park, including trails, seasonal conditions, wildlife etiquette, wellness offerings, and cultural experiences. 
• Prepare guests with practical advice on gear, weather, travel times, and safety considerations. 
• Use storytelling, maps, and digital tools to help guests visualize and plan their adventures. 
• Inspire guests to explore, connect, and experience the mountain lifestyle fully. 

Retail & Brand Experience 

• Assist with POS transactions and maintain accurate inventory practices. 
• Support a polished, elevated retail presentation that reflects the Rimrock and Emblems brand. 
• Engage guests naturally in retail offerings through conversational, non-intrusive service. 

Operational Excellence 

• Maintain accurate documentation related to guest interactions, bookings, and vendor coordination. 
• Use digital tools, booking systems, mapping platforms, and POS software confidently and accurately. 
• Balance social engagement with structured follow-through and detail-oriented execution. 
• Contribute to continuous improvement through curiosity, collaboration, and idea-sharing. 

What You Bring 

• Experience in concierge services, guest relations, luxury hospitality, or another guest-facing environment. 
• Strong knowledge of Banff National Park, or a deep curiosity and ability to learn quickly. 
• Exceptional communication skills with a natural ability to engage, inspire, and build rapport. 
• Comfort balancing a dynamic, visible lobby presence with detailed operational responsibilities. 
• Confidence using digital platforms, booking systems, and retail POS software. 
• A passion for crafting thoughtful, personalized guest experiences rooted in adventure, wellness, and culture. 

Bonus If You Bring 

• Multilingual communication skills. 
• A strong personal connection to the mountain lifestyle. 

Who You Are 

You are outgoing, poised, and naturally persuasive. You thrive on connection and are energized by people. Quick to engage and confident in conversation, you bring warmth, enthusiasm, and authenticity into every interaction. 

You lead through influence rather than instruction. You read body language. You sense when to step in and when to step back. You enjoy variety, momentum, and the energy of a fast-moving environment. 

You are equally comfortable inspiring guests to explore new frontiers as you are ensuring operational details are executed flawlessly. You don’t just welcome guests — you enroll them in an experience. 

Engage with purpose. Inspire with confidence. Stay moved. 

Physical Demands 

• Prolonged standing and walking within the lobby and entrance areas. 
• Frequent interaction in high-traffic guest environments. 
• Occasional lifting or carrying up to 30lbs / 14kg. 
 

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits: 

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.  

• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. 

• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. 

• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler. 

• One complimentary buffet meal per shift in our staff cafeteria. 

• Subsidized shared Staff Accommodation. 

Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartist at www.rimrockcareers.com. 

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at recruiter@rimrockresort.com, and we’ll work with you to ensure your needs are met. 

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward. 

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness. 

Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age. 

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate. 

Together, we build a workplace where belonging isn’t just possible, it’s expected. 

Be you. Be bold. Stay moved. 

#CWMRSummer26