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  1. 全职
  2. 正式
  3. 客房
  4. ACCOR

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Fairmont Amman, Amman, Jordan

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REF52535H

Lobby Ambassador

Region

Luxury & Lifestyle


Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

  • Consistently offer professional, friendly and engaging service  

  • Respond to special requests from guests with unique needs and follow up to ensure satisfaction. 

  • Engage in conversation with first time visitors, showing them the lobby and offering directions as required  

  • Assist guests regarding hotel facilities and promotions in an informative and helpful way  

  • To follow department policies, procedures and service standards  

  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. 

  • To follow all safety policies   

  • Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. 

  • Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager. 

  • Follows all policies and procedures ascertained by the hotel


Qualifications

  • Previous guest service experience required  

  • Must possess a professional presentation  

  • Must possess outstanding guest services skills and sophisticated verbal communication skills  

  • Strong interpersonal and problem solving abilities  

  • Highly responsible & reliable  

  • Ability to work well under pressure in a fast paced environment  

  • Ability to work cohesively as part of a team  

  • Ability to focus attention on guest needs, remaining calm and courteous at all times


Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。

在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。

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