Learning & Development Manager

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Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 381 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests.  Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.  The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

Training

• Conduct Training needs analysis for the hotel
• Act as an ambassador of training for the whole hotel, by sharing and spreading a culture of learning and innovation
• Assess and improve the hotel’s overall vibe and energy, and find ways to enhance it further
• Lead the creation, implementation and facilitation of a Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan
• Initiate, co-ordinate, execute and follow-up on all training activities within the hotel
• Ensure coordination and delivery of training programs of all internal providers
• Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked
• Assist each department in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders
• Provide support and development of Departmental Trainers as required
• Design and Implement effective processes and tools for learning evaluation and reporting
• Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry
• Negotiate, oversee and follow up on learning facilitated by external providers
• Update training information in employee HR System, maintain accurate records of activities and participant information
• Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
• Prepare monthly forecasts of training related expenses
• Participate in regional meetings / workshops and ensure such activities are rolled out as required in the hotel
• Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all colleagues
• Develop and conduct trainings to build a base of internal quality assessors
• To facilitate organizational committees for quality improvement
• Coaching and Mentoring of high potential colleagues as guided by DoT&C
• Developing and implementing organizational improvement strategies to drive Employee Engagement and EQ leadership style.
• Active involvement and follow up of Leading Quality Assurance Action and Forbes Plans
• Monitor learning trends and introduce innovative learning solutions (e.g., e-learning, blended learning).
• Prepare reports and metrics on training activities and outcomes.
• Promote a culture of learning and continuous improvement across all departments.

PERSONAL ATTRIBUTES

• Solid communication skills, both written & verbal
• A confident & dynamic public speaker, able to communicate and interact effectively with all levels of an organization
• Enthusiastic and positive personality; effective leader and team player, possessing a high degree of professionalism and sound human resources management capabilities
• Strong organizational skills, works well on their own, able to set and meet deadlines with quality results

• Degree in Hotel/Human Resources Management or its equivalent
• Certificate or Diploma in L&D practice
• Working knowledge of Excel, MS Word, PowerPoint & Publisher

EXPERIENCE

• Minimum 3 – 5 years experience in the Hospitality Industry, with minimum of two years in a Leadership role
• Human Resources experience a definite asset
• Interaction Management, MBTI, FranklinCovey facilitator an asset