Learning & Development Manager

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

1. Training Strategy & Planning

• Develop and execute the annual training plan in alignment with hotel objectives and brand standards.
• Conduct Training Needs Analysis (TNA) in collaboration with Heads of Departments (HODs).
• Prepare and manage the L&D budget effectively.
• Ensure compliance with corporate training requirements and brand learning initiatives.

2. Service Excellence & Brand Standards

• Drive luxury service culture in accordance with Raffles brand standards.
• Conduct service excellence training, grooming sessions, and brand immersion programs.
• Support departments in preparing for quality audits and maintaining high guest satisfaction scores.
• Reinforce LQA standards through structured training programs and coaching.

3. Leadership & Talent Development

• Design and facilitate leadership development programs for supervisors, managers, and high potentials.
• Coordinate succession planning initiatives with department heads.
• Provide coaching and mentoring support to leaders.
• Support performance management processes through competency development.

4. Orientation & Onboarding

• Lead and conduct employee orientation programs.
• Ensure smooth onboarding experience for new hires.
• Monitor probation progress and support integration into the hotel culture.

5. Compliance & Mandatory Training

• Ensure all mandatory training (fire safety, hygiene, code of conduct, etc.) is conducted and documented.
• Maintain accurate training records and reporting systems.
• Ensure compliance with local labor regulations and corporate policies.

6. Learning Culture & Engagement

• Promote a learning culture across all departments.
• Encourage cross-training and multi-skilling initiatives.
• Organize workshops, knowledge-sharing sessions, and learning campaigns.
• Support employee engagement initiatives related to development and growth.

7. Evaluation & Reporting

• Monitor training effectiveness through feedback, assessments, and KPIs.
• Provide monthly training reports to HR Director and General Manager.
• Track training hours, participation rates, and ROI indicators.

Qualifications & Experience

• Bachelor’s Degree in Hospitality Management, or related field.
• Minimum 3–5 years of experience in Food & Beverage operations.
• Minimum 2 years in a training or supervisory role.
• Strong knowledge of luxury service standards.
• Certified trainer qualification is an advantage.
• Knowledge of HACCP and food safety standards is required.
• Excellent communication and presentation skills.
• Strong coaching and mentoring abilities.
• Proficiency in Microsoft Office; familiarity with LMS is an advantage.

• Bachelor’s degree in Human Resources, Hospitality Management, Business Administration, or related field.
• Minimum 3–5 years of experience in Learning & Development, preferably within luxury hospitality.
• Strong facilitation, presentation, and communication skills.
• Experience in designing leadership and service excellence programs.
• Knowledge of adult learning principles and instructional design.
• Strong organizational and project management skills.
• Proficiency in MS Office and training management systems.
• Fluent in English and Khmer language proficiency