Learning & Development Manager

Mövenpick Hotel & Residences Riyadh

The L&D Manager is responsible for identifying, developing, and delivering training programs that enhance the performance, skills, and knowledge of all employees. You will act as a strategic partner to department heads, ensuring that service excellence, brand standards, and the "Heart of Hospitality" culture are deeply embedded across the hotel. You will also oversee the integration of Saudi national talent into the workforce, aligning with the Kingdom’s Vision 2030 and Accor’s localization goals.
 

Key Responsibilities

1. Training Strategy & Delivery

• Conduct Training Needs Analysis (TNA) across all departments to identify skill gaps and performance opportunities.

• Design, facilitate, and coordinate professional training programs, including brand standards, leadership development, guest service excellence, and technical skills.

• Ensure all new hires complete the Accor Onboarding Program effectively and promptly.

• Monitor and maintain the hotel’s training calendar, ensuring high participation rates and tracking attendance accurately.

2. Performance & Culture

• Foster a culture of continuous learning and development that aligns with Mövenpick’s brand values.

• Support department heads in coaching their teams to improve performance and guest satisfaction scores (GSS).

• Coordinate internal succession planning and talent development programs to prepare high-potential employees for future roles.

3. Saudization & Localization

• Develop and manage specialized development programs for local talent to support the hotel’s Saudization targets.

• Work closely with the Director of People and Culture to build pathways for Saudi nationals to transition from entry-level to leadership roles.

• Maintain active relationships with local tourism colleges and institutions to source and develop future hospitality leaders.

4. Compliance & Administration

• Ensure all training activities are fully documented and compliant with Ministry of Tourism and Ministry of Human Resources regulations.

• Manage the L&D budget effectively, optimizing resources to provide high-quality training solutions.

• Utilize digital learning platforms and stay updated on the latest hospitality training trends.

5. Key Competencies

• Guest-Centric: Deep understanding of luxury service standards.

• Strategic Thinking: Ability to link training initiatives to hotel KPIs (e.g., Guest Satisfaction, Employee Engagement, Turnover).

• Agility: Ability to adapt training delivery to a fast-paced hotel environment.

• Education: Bachelor’s degree in Human Resources, Hospitality Management, or a related field.

• Experience: Minimum 3–5 years of experience in L&D, ideally within a 5-star international hotel environment.

• Soft Skills: Exceptional presentation, facilitation, and coaching skills. Ability to influence stakeholders at all levels.

• Technical Skills: Proficient in MS Office; familiarity with Learning Management Systems (LMS) and hospitality HR software.

• Languages: Fluency in both Arabic and English (written and verbal) is essential for effective communication with all levels of staff and government entities.