Learning & Development Coordinator - People & Culture

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

We are seeking a high-energy and versatile individual to join our team as a Learning and Development Coordinator at the Fairmont Banff Springs Hotel. In this role, you will be dedicated to fostering employee growth and development through the planning, communication, and execution of training programs.

This position requires a blend of administrative and facilitation skills. The successful candidate must excel in organization and communication, thrive when working independently, take initiative, and handle repetitive tasks with efficiency. Strong attention to detail is essential to ensure the accuracy, effectiveness, and seamless execution of training communication, preparation, and delivery.

At the Fairmont Banff Springs, we believe learning should be fun, which is why we’re looking for someone who brings creativity and innovation to their training approach, with a facilitation style that is engaging, passionate, and flexible.This role requires confidence and the ability to comfortably present trainings to groups of 8 to 100+ participants, ensuring every session is impactful and memorable.

Competitive Salary: $50,000 - $53,500 gross annually, based on previous experience & education

Job Duties Include:

• Deliver and model luxury, professional, and engaging service while coordinating a world-class onboarding experience for new colleagues.
• Organize, facilitate, and support training sessions, including colleague-level and leadership development programs.
• Design and promote training opportunities through calendars, advertisements, and social media to drive engagement and attendance.
• Manage training logistics and records, including sign-ups, attendance tracking, training materials, and INES system administration.
• Partner with leaders, departments, and external trainers to create impactful learning resources and provide ongoing support for trainers.

Your Skills & Qualifications:

• Previous experience in learning and development and facilitation is required
• Experience in creating and implementing training materials is required
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, etc.) is required
• Experience in the luxury hotel/hospitality industry is required
• Experience in Human Resources/Talent and Culture is an asset
• University or College degree in Hotel/Restaurant Management, Human Resources, or a related discipline is an asset
• Proficiency with graphic design software, such as Canva, is an asset
• Familiarity with social media platforms like Facebook and Instagram is an asset
• Strong emotional intelligence and interpersonal skills
• Results-oriented with the ability prioritize, remain flexible and work well under pressure
• Innovation and creative
• Ability to analyze data and trends and develop strategies for improvement
• Ability to maintain the highest level of confidentiality
• Ability to support a collaborative environment and demonstrate a teamwork mentality
• Exceptional written and verbal communication skills in English

Working Environment:

• Standing for long periods of time when facilitating
• Walking
• Sitting for long periods of time when completing administrative tasks
• Bending, lifting and carrying up to 40 pounds
• Team environment, works in a shared office space

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com