Lead Product Designer Brands - F/M/X

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.  

Accor Tech & Digital, jobs in the tech field where intelligence is above all human!  

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality. 

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences. 

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.  

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams. 

Here, your scope will know no boundaries; 

So join us and dare to make an impact on the world! 

Here is where your greatest challenge awaits you:  

Accor has a bold ambition: to reinvent the travel experience with a strong emphasis on personalization and a distinctive brand identity. Achieving this is the core focus of the Digital Department—a team dedicated to defining and shaping the future of Accor’s Product Experience.

Reporting to the Product Design team and under the responsibility of the Head of Design (HoD), you will lead the team of product designers responsible for the Brands scope, ensuring the visual and functional consistency across more than 40 Accor brand websites. You will also champion the product vision and foster internal understanding and adoption of Design methodologies.

Your mission: 

• Design Leadership: Provide clear direction to your team in line with product vision, business goals, and user needs, guiding the team to create cohesive and engaging user experiences.
• Team Leadership: Manage and support a team of five designers. This includes roadmap planning support, mentoring, fostering a collaborative work environment, and driving innovation within the team.
• Cross-functional Collaboration: Work closely with Product and Design teams to align on vision and delivery cycles, and with other departments (Tech, Marketing, etc.) to ensure a shared understanding of Design goals and maintain user experience excellence.
• Design Process Management: Oversee and continuously improve the end-to-end design process, from Discovery to Delivery. Collaborate with other leads and the HoD to define and evolve best practices.
• Design Culture Development: Contribute to design strategy alongside the HoD, Lead Product Designers, and Design Ops. Promote a strong design culture at Accor, fostering innovation and creativity within your scope.

Your responsibilities: 

Strengthen Design Integration in the Product Approach
– Co-build OKRs and roadmaps with Product teams.
– Ensure Product Designers understand and are aligned with product visions and goals.
– Collaborate with Product and Tech leaders to break down silos.
– Identify cross-functional dependencies and stay in regular contact with other domains.
– Help Product Designers define and monitor relevant KPIs.

Ensure Delivery Quality, Roadmap Alignment, and Team Rituals
– Ensure every feature your team works on is delivered on time and at the highest quality.
– Facilitate backlog reviews and design critiques; ensure Design System integration and user needs are accurately addressed.
– Establish efficient processes, methodologies, and templates to optimize the team’s workflow.
– Ensure smooth collaboration with resources such as User Researchers and Content Designers.
– Dedicate around 30% of your time to hands-on Discovery and Delivery to model best practices and stay close to the field.

Empower and Elevate Your Team Toward Excellence
– Mentor team members and foster a learning environment for skill development.
– Organize retrospectives and contribute to continuous improvement.
– Set up individual career tracking and support each team member’s growth and goals.
– Promote design culture within and beyond Accor: write blog posts, speak at conferences, and organize internal events.

Collaborate with All Lead Product Designers and the Digital Factory
– Promote adoption of the Design System and shared design standards within your scope.
– Align with other Lead Product Designers to share best practices and solve cross-team issues.
– Co-create and continuously improve interactions and processes with the Design Ops team.
– Build strong relationships with stakeholders and other teams.
– Actively contribute to cross-functional rituals and foster alignment across the organization.

And you? 

• You have a degree from a top-tier Engineering or Business School, or a Master’s degree specialized in Design.
• You have strong teamwork skills and collaborate effectively with stakeholders across various departments.
• You possess excellent written and verbal communication skills, capable of clearly and concisely presenting analysis results.
• You master user experience design both strategically and operationally, and are able to communicate it clearly to both expert and non-expert audiences.
• You are proficient in methodologies and tools related to Product Design.
• You have at least 4 years of successful experience in a similar role, combining Product Design expertise and team management.
• Professional experience in B2C and/or e-commerce environments is a strong plus.
• You are rigorous, well-organized, and capable of prioritizing and steering team efforts.
• Empathy, active listening, and a pedagogical approach are key qualities that define you.
• You have at least one prior experience as a Lead Product Designer within a product-oriented organization.
• You are fluent in English (presentations are delivered entirely in English).
• You are skilled at building strong relationships with stakeholders.
• You have the ability to simplify and clearly explain complex topics.
• You have a product design–driven mindset.

Accor dares to impact:  

- the world   

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.  

• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects. 

- your career:   

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.  

• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.  

- Specifically, at Accor Tech & Digital: 

• Remote work in France and flexible work options: work from home, our offices or even our hotels and coworking spaces. 

• Every Wednesday afternoon, dedicate your time to deep work and personal development. 

• Work in a multicultural and English-speaking environment. 

• Continuous improvement & training: Hackathons, exceptional technology partnerships, dedicated talent management, and a dedicated training platform, Digitech Academy & certifications. 

and also, 

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide.  

• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).  

• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.  

• Sustainable Mobility Package up to €600 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass).  

• €10 meal vouchers.  

• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.  

• Attractive working conditions with collaborative workspaces, restaurants, and recreational and sports areas. 

Your talent and motivation are our only selection criteria. 

We value the richness of the diverse nationalities, personalities, and professional backgrounds. 

We know how to adapt to the specific needs of our employees, including those with disabilities. 
We encourage all applications, regardless of gender, so go ahead and apply! 

Recruitment is all about people!    

Is this mission appealing to you? Apply, and we will offer you:  

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you.  

1. An interview with the team manager responsible for the role you are interested in.   

1. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire.  

1. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group.  

1. A personalized feedback.  

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