Laundry Supervisor

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

What you’ll do

We are looking for an experienced Laundry Supervisor to join the pre-opening team at SLS Barcelona. Under the direction of the Housekeeping Manager, you will be responsible for overseeing the overall operation of the laundry department.

• Ensure that all departmental service standards consistently maintained.
• Work closely with housekeeping colleagues and other hotel departments daily to ensure seamless service.
• Ensure guest satisfaction by addressing any issues promptly and providing timely responses when necessary.
• Oversee inventory levels, managing costs per room for laundry supplies and equipment.
• Assist in managing daily staffing requirements, including planning, assigning tasks, and setting performance and development goals for employees. Provide coaching, mentoring, and regular feedback to help resolve conflicts and improve employee performance.
• Ensure that all linens, towels, and laundry items are properly cleaned, folded, and in good repair.
• Ensure that guest supplies are in stock.
• Handle guest complaints and special requests related to laundry services, ensuring a high level of guest satisfaction.
• Make sure the laundry staff is properly trained and equipped to perform their duties.
• Foster teamwork and quality service through effective communication and coordination with other department managers.
• Assist with deep cleaning projects and provide additional support during peak periods or high-volume days.
• Perform necessary laundry duties, including washing, folding, and organizing linen to maintain guest satisfaction.

What we are looking for...

• Minimum of 2 years of laundry or housekeeping experience, preferably in an upscale or lifestyle brand hotel.
• Previous experience with pre-opening of a hotel is a big plus.
• Someone who understands, celebrates and embraces the SLS brand values.
• Proven team leader with a high level of energy and motivation, a natural at managing and inspiring others in a way that gets the best out of them.
• Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail.
• Excellent verbal and written communication skills. Fluent in Spanish and English.
• You make people feel good - your team, guests, and colleagues alike.  You make a positive impact.
• You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
• You take ownership of important issues, solve problems, and make effective decisions.
• You learn quickly and adapt to SLS’s unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.

What's in it for you...

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore family of brands.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.