Key Account Manager

The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.

MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.

With a prime location on Gigiri’s Limuru Road, fairly close to Nairobi’s city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.

We are seeking a dynamic and results-driven Key Account Manager to join our team in Nairobi, Kenya. As a Key Account Manager, you will be responsible for managing and growing relationships with our most valuable clients, driving sales, and ensuring customer satisfaction.

• Develop and maintain strong, long-lasting client relationships
• Create and implement strategic account plans to maximize revenue growth
• Identify new business opportunities within existing accounts
• Negotiate contracts and close agreements to maximize profits
• Collaborate with cross-functional teams to ensure client satisfaction and retention
• Conduct regular client meetings to understand their needs and present solutions
• Monitor and report on account performance, sales forecasts, and key metrics
• Stay informed about market trends, competition, and industry developments
• Resolve any client issues or concerns promptly and professionally

• Bachelor's degree in Business, Marketing, or related field
• 5+ years of experience in account management or sales, preferably in a similar industry
• Proven track record of meeting or exceeding sales targets
• Strong skills in relationship building, negotiation, and strategic planning
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite
• Excellent communication and presentation skills
• Ability to analyze data and create insightful reports
• Experience in managing high-value client relationships
• Industry knowledge relevant to our products or services
• Understanding of the Kenyan and East African market
• Fluency in English and Swahili
• Sales or account management certifications (preferred)
• Willingness to travel as required for client meetings