IT Officer

About Our Hotel

Step into the enchanting world of Fairmont Mount Kenya Safari Club, where every corner whispers a tale of love—love for people, for wildlife, and for the breathtaking environment that surrounds us. Originally founded as a celebration of love, this legendary destination continues to be a sanctuary for romance, conservation, and unforgettable experiences. Nestled within the renowned Mount Kenya Wildlife Conservancy, our hotel offers an extraordinary opportunity to immerse yourself in nature with our unique eco-safari adventures, all set within a landmark property that captures the very essence of Kenya's natural beauty.

Set against the awe-inspiring backdrop of Mount Kenya, Africa's second-highest peak, Fairmont Mount Kenya Safari Club is more than just a hotel—it's a haven where you can rejuvenate your spirit, indulge in exceptional culinary delights, and embark on safari experiences that are as unique as they are exhilarating. Whether you're exploring the untamed wilderness of Mount Kenya, or uncovering the rich heritage woven into the fabric of our hotel, every moment here is designed to help you reconnect with nature, with yourself, and with the world around you.

Conveniently located just a scenic 3-hour drive from Nairobi, Fairmont Mount Kenya Safari Club also offers the luxury of its own landing strip, just a quick 45-minute flight from Nairobi. Our prime, central position places you at the gateway to some of Kenya's most celebrated landscapes and conservation areas. From the pristine beauty of Ngare Ndare forests and waterfalls to the majestic Aberdares and the world-renowned sanctuaries of Ol Pejeta, Samburu, and Solio, our club provides unparalleled access to the heart of Kenya's natural wonders. At Fairmont Mount Kenya Safari Club, every experience is an invitation to discover, to fall in love, and to create memories that will last a lifetime

Fairmont Mount Kenya Safari Club has been consistently ranked among the world’s finest, earning a spot on the 2024 Travel + Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africa’s top destinations. In addition, the hotel has been honored as Africa’s Leading Hotel by the World Travel Awards for the fourth consecutive year, most recently in 2025.

We are seeking a dedicated IT Officer to support the hotel’s Information Technology operations in line with Accor’s IT policies and standards. The role focuses on ensuring smooth day-to-day IT operations, providing user support, maintaining hardware and software systems, and safeguarding data security. The IT Officer will work closely with the IT Manager, hotel leadership, and various departments to ensure reliable, efficient, and secure use of technology that enhances both guest and staff experiences.

• Provide first-level IT support to hotel staff, troubleshooting hardware, software, and network issues in a timely manner.

• Assist in the daily operation, maintenance, and monitoring of servers, workstations, POS systems, PMS (Property Management System), and other hotel technology solutions.

• Support the IT Manager in the implementation of new systems, upgrades, and projects.

• Ensure data security by monitoring firewalls, antivirus, backups, and user access rights.

• Maintain an up-to-date inventory of all IT hardware, software licenses, and accessories.

• Liaise with vendors and service providers for repairs, installations, and support.

• Train hotel staff on basic IT system usage, data protection, and IT best practices.

• Monitor internet, email, and system usage in compliance with hotel and group IT policies.

• Ensure business continuity through proactive system checks and disaster recovery preparedness.

• Document incidents, resolutions, and recurring IT issues for reporting to the IT Manager.

• Extensive experience (minimum 3 years) in a luxury or upscale hotel environment, with at least 2 years in a similar leadership role.
• Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
• Experience with network infrastructure, server maintenance, cloud systems, and data security.
• Strong knowledge of Windows and Linux operating systems, networking, and server administration.
• Hands-on experience with hotel systems such as PMS, POS, and accounting applications (Opera, Micros)
• Proven ability to lead IT projects, manage vendors and budgets, and support end-users across multiple departments.
• Exceptional leadership and team management abilities. 
• Strong problem-solving and communication skills.
• Excellent communication and interpersonal abilities, with the capacity to interact effectively with guests, staff, and other stakeholders.
• Strong problem-solving and decision-making capabilities, with the ability to address challenges proactively and effectively.
• Experience working with multinational teams and regional/global IT support structures is an added advantage.

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career.
• Work and learn in a magical luxury property.