Income Auditor – Accounts Receivable, The Savoy Hotel

The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

• Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025

• HR in Hospitality Awards 2025:

  • 🏆 Excellence in Employee Experience

  • 🏆 HR Team of the Year

  • 🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster

• Institute of Hospitality Awards 2025

  • 🏆 Talent Development Team of the Year

Job title: Income Auditor – Accounts Receivable

Department: Finance

Inspired & supported by:  Accounts Receivable & Income Audit Leader

Your purpose as an Income Auditor will be: To ensure all income and revenue streams are accurately recorded, and that revenue processes comply with internal audit standards. You will also reconcile credit card payments with recorded revenue, and ensure all discrepancies are investigated and corrected promptly.

You will be accountable for:

• Verifying daily Revenue against the Point of Sale (POS) and Property Management System (PMS), and generating daily reports to be distributed to internal and external stakeholders.
• Posting daily online payments in the PMS
• Reconciling and allocating all credit card postings in the PMS against payments received from the bank, and promptly correcting variances.
• Reconciling and merging operational packs on a weekly basis, ensuring adherence to Internal Audit standards.
• Reconciling daily SK Chase vouchers
• Responding to guest queries within a 48 hour timeframe.
• Processing refunds and allowances in a timely manner, ensuring that adjustments are correctly authorised and comply with the internal audit policy.
• Performing a weekly reconciliation of all room postings for specific F&B outlets
• Posting revenue related month-end journals and reconciling the associated balance sheets.
• Performing any additional tasks as instructed by the Accounts Receivable & Income Audit Leader or Finance Manager.

What you will need to do this role? :

• An enthusiastic and positive personality with the ability to build trusting relationships with others.
• Strong communication skills, both written and verbal.
• Excellent administrative and organizational skills with a proven ability to manage multiple tasks effectively.
• Great attention to detail and a focus on producing high-quality work.
• A team player with a high degree of professionalism.
• A commitment to continuous improvement.
• The ability to analyse large amounts of data.
• Professional knowledge of Microsoft Excel and the Microsoft Office suite of applications.
• Previous experience in the hospitality industry.
• Knowledge of Opera Cloud and Silverware systems (desirable).

  Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary and additional service charge
• Life insurance and pension
• 31 days of holiday (including public holidays)
• Exclusive discounts:
  • Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Free stay for two at The Savoy after successful probation
• Colleague restaurant, gym, interfaith prayer room and wellness room
• Laundry services
• Cashback for wellbeing/healthcare expenses; HSF & Perkbox
• Employee assistance program
• Virgin Active and The Gym Group membership discounts
• Cycle-to-work scheme
• Season ticket loan for commuting
• Annual optician reimbursements of £100
• Local discounts for F&B and retail