Housekeeping Supervisor

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Position Overview:

The Housekeeping Supervisor is responsible for ensuring the highest standards of cleanliness, presentation, and guest service across assigned areas of the hotel. This role involves supervising Room Attendants and Housemen, conducting room and area inspections, and coordinating with various departments to ensure guest satisfaction and operational excellence.

Key Responsibilities:

• Supervise daily operations of assigned guestroom floors and public areas.

• Conduct thorough inspections of guest rooms, corridors, pantries, and service areas to ensure adherence to brand standards.

• Monitor and guide Room Attendants and Housemen to maintain consistent quality and efficiency.

• Respond promptly to guest requests and ensure all preferences or special instructions are followed.

• Train, coach, and support housekeeping staff in their duties, including health, safety, and grooming standards.

• Ensure adequate stock levels of linen, amenities, and cleaning supplies are maintained.

• Report and follow up on maintenance issues or discrepancies in room status.

• Enforce proper use and care of housekeeping equipment and supplies.

• Coordinate with Front Office and Engineering for smooth room operations and maintenance follow-ups.

• Assist in planning staff schedules and daily task assignments.

Qualifications:

• Minimum 2–3 years of housekeeping experience in a luxury hotel, with at least 1 year in a supervisory capacity.

• Strong knowledge of housekeeping procedures, cleaning techniques, and hygiene standards.

• Excellent communication and interpersonal skills.

• Proficient in using housekeeping software and basic Microsoft Office applications.

• High attention to detail and strong organizational skills.

• Fluency in English; additional languages are an asset.