Housekeeping Supervisor

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

1. To follow the grooming standards and check the grooming of the team
2. To ensure the cleanliness of apartments are consistent with A la Carte Standards and rooms are in line with hotel standards
3. To inspect all Vacant Rooms, checkout rooms, and departures daily.
4. Ensure having rooms inspected “checked” for all late arrivals, overnight & early arrivals.
5. Coordinate with Front Office supervisors to have the arrival group rooming lists, then ensure all rooms are ready & inspected at least 2 hours prior to group arrivals.
6. To ensure submitting discrepancy report twice a day to Front Office Supervisors.
7. To monitor the team’s performance and assist with training to improves standards as required
8. To ensure consistent balance in allocating the housekeeping room attendants between Hotel rooms & Residences
9. To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities
10. Foster a winning, solution-oriented work environment, motivating and engaging employees to continuously deliver the best possible service and to provide feedback and suggestions
11. To lead daily A daily housekeeping briefings and monthly employee meetings
12. To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
13. To drive the performance of the front office and concierge team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with Human Resources
14. Ensure the team work within the department with a sales focused attitude and team are aware of sales opportunities within the residences which will assist with the maximization of revenue.
15. To attend Training Sessions and hold regular meetings with the team
16. To report damages to the Executive Housekeeper and Engineering Coordinator
17. To handle and resolve guest complaints whilst keeping the Executive Housekeeper and Front Office Supervisors informed.
18. Ensure all Housekeeping team members are aware of the a la carte services available to residents and are skilled in up selling them as a preferred supplier
19. Ensure self and the team use the Resident’s and Guests name when greeting
20. Ensures Residents/Guests and Team Members are communicated to in a polite and courteous manner at all times. 
21. To give your full cooperation to all guests & residents, assisting in a prompt, caring and helpful manner.
22. Anticipate guests & residents needs wherever possible and react to these to enhance customer satisfaction and increase revenue.
23. Actively seek feedback from customers to ensure a reputation of consistency and quality is achieved.

1. Degree / Diploma in Hospitality Management or any related field 
2. Work experience in a similar capacity especially in a 4 or 5 star hotel
3. Keen Eye to detail

Your team and working environment:

• At Accor, we are Heartists!  Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
• Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!