Housekeeping Executive

Roswyn, a Morgans Originals Hotel

Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.

1. Operational Excellence

• Supervise daily housekeeping operations across assigned floors, ensuring cleanliness, ambience, and presentation match Roswyn’s luxury-lifestyle standards.
• Conduct meticulous inspections of guest rooms, suites, and public areas; follow up promptly on deviations.
• Oversee room assignments, prioritizing arrivals, departures, and special requests in coordination with Front Office.
• Ensure seamless room readiness that supports a smooth guest journey and hotel flow.
• Liaise with Laundry to maintain consistent linen quality and par levels.

2. Guest Experience & Service Culture

• Respond to guest requests with grace, efficiency, and a warm personality reflective of Morgans Originals service ethos.
• Ensure VIP arrivals and special occasions are executed with thoughtful, signature touches.
• Anticipate guest needs and empower the team to create memorable experiences through attention to detail and creative initiative.

3. Leadership & Team Development

• Guide and support a diverse team of Room Attendants, Public Area Attendants, and Housekeeping Coordinators.
• Conduct on-the-job training focused on brand standards, grooming, service rituals, and safety procedures.
• Mentor team members, fostering a positive, inclusive, and inspired work environment.
• Assist in duty rosters, shift planning, and performance discussions.

4. Quality & Brand Standards

• Uphold Morgans Originals signature housekeeping standards, ensuring consistency in every guest touchpoint.
• Maintain meticulously organized pantries, trolleys, and operational areas.
• Monitor the proper use, handling, and storage of chemicals, machinery, and linen.

5. Inventory, Sustainability & Cost Awareness

• Maintain par levels and oversee the usage of guest amenities, cleaning supplies, and equipment.
• Support sustainability initiatives by encouraging responsible use of resources and eco-friendly practices.
• Assist with monthly stock counts and cost-control procedures.

6. Interdepartmental Collaboration

• Coordinate closely with Front Office, Engineering, Laundry, and Security to ensure seamless operations.
• Report maintenance issues promptly and monitor follow-up until resolution.
• Ensure consistent communication and adherence to daily operational briefings.

7. Health, Safety & Compliance

• Enforce hygiene, sanitization, and chemical safety protocols.
• Ensure all team members comply with safety guidelines, including PPE usage and emergency procedures.
• Maintain required logs, checklists, and operational records diligently.

Core Competencies

• Luxury hospitality awareness and attention to detail
• Strong supervisory and team leadership skills
• Excellent communication and guest engagement abilities
• Creative problem-solving and service mindset
• Professional grooming and brand representation

• 1–3 years of housekeeping experience in a luxury or lifestyle hotel environment.
• Diploma/degree in Hospitality Management preferred.
• Strong knowledge of housekeeping procedures, chemical usage, and equipment care.
• Experience with PMS/Housekeeping management systems is advantageous.