Hotels Sales Programs Onboarding Manager (F/M/X)

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.  

Accor Tech & Digital, jobs in the tech field where intelligence is above all human!  

The Commercial, Digital & Tech department leads the Group’s main growth drivers: distribution, global sales, loyalty programs, e-commerce, data, and digital. With a multi-billion-euro P&L and responsibility across 45+ brands in 110 countries, its mission is to elevate guest experience and drive revenue for hotels and owners worldwide. This integrated scope serves as the dynamic engine behind Accor’s strategic growth and innovation, seamlessly blending market reach, customer experience, and technological foundational capabilities.

This powerful ecosystem is designed to:

• Steer large-scale transformation in an asset-light global model – Driving complex change across organizations, rethinking business models, mobilizing cross-functional teams, and aligning culture, tools, and operations to accelerate growth at scale.
• Lead the transformation of Accor’s commercial, digital, and tech ecosystem – Delivering maximum value for both guests and hotel owners, focused on performance, scalability, and experience.
• Orchestrate a connected distribution & e-commerce strategy – Aligning direct and indirect channels through a unified commercial approach, revenue management excellence, and a robust digital architecture (ALL.com, mobile app, brand sites).
• Elevate loyalty through ALL Accor – Turning loyalty into a strategic differentiator. Driving member engagement and retention through personalization, brand integration, and seamless omnichannel experiences, combining automation with the human touch central to the Heartist culture.
• Activate data as a competitive asset – Leveraging first-party data and AI to tailor guest journeys, optimize pricing, and unlock commercial opportunities at scale, putting insights at the heart of every decision.
• Embed digital across every layer of the business – From tech platforms to front-line tools, enabling smarter operations, deeper customer connection, and commercial agility, all within an asset-light, global model.

We are committed to ENABLE OWNERS TO DRIVE REVENUES AND GUESTS EXPERIENCE AT THE LOWEST COSTS AND SUSTAINABLY

Why work for Accor?

We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.

Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. 

The Global Hotel Sales Onboarding Manager will support the onboarding of newly opened hotels during their pre-opening phase in designated regions. Act as the key contact between hotel teams and Accor’s global sales structure. Guide them through global sales opt-in & solicitation processes, ensure strategic programs such as MEET and ALPP are clearly communicated. Introduce hotels to core sales tools like ANAIS & Cvent, ensuring they understand access & usage. Ensure global preferred agreements are shared and, where applicable, confirmed by the hotel. This role is essential in aligning new hotels with the commercial ecosystem before opening. Timely onboarding, tool access, and clear communication directly impact the commercial success of each launch.

Additional responsibilities include:

• Develop and manage a global sales onboarding checklist for new hotel commercial team members, including all necessary steps and timelines to ensure a smooth and structured onboarding process. Establish a scalable process for other regions and brands to follow — particularly regarding communication via ANAIS — to guarantee that all Accor sales teams are informed and regularly updated about new hotel openings and hotels exiting the network.

• Create and maintain all required sales and training materials. Lead onboarding to Global Sales B2B segments — Corporate, TMC, M&E, Leisure, and Sustainability — through publicly accessible online sessions for hotel teams. Implement and manage recurring onboarding formats to introduce global sales processes and essential commercial knowledge.

• Support new commercial teams in onboarding to core sales tools such as ANAIS, LANYON, LGO, ALPP, and MEET. Deliver regular training sessions and ensure the availability of user-friendly support materials to promote effective tool usage.

• Coordinate and communicate the relevant global sales opt-in and solicitation processes during hotel onboarding. Ensure commercial teams understand the steps, deadlines, and benefits of participating in these programs.

• Manage a team member responsible for overseeing the rollout of global sales solicitation programs and preferred agreements. Ensure existing hotels wishing to join global sales opportunities are effectively supported and guided through the onboarding and opt-in processes.

• Tourism or hotel-specific education, university or school.
• Advanced work experience in tourism  with a focus  in chain hotel industry
• Experience in chain hotel sales is a needed asset with a minimum of 5 years.
• Sales skills / strategy
• Proactivity & persuasion
• Flexibility & adaptation capacity
• Team spirit & hands on mentality
• Strong selling & communication  focus/skills
• Min. 2 languages
• English & French is required as a minimum

Accor dares to impact:  

- the world   

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.  

• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects. 

- your career:   

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.  

• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.  

- Specifically, at Accor Tech & Digital: 

• Remote work available several days per week from France, with flexible work options: work from home, from our offices, or even from our hotels and coworking spaces through Worklib. 

• Every Wednesday afternoon, dedicate your time to deep work and personal development. 

• Work in a multicultural and English-speaking environment. 

• Continuous improvement & training: hackathons, exceptional technology partnerships, dedicated talent management, certifications and a dedicated learning platform. 

and also, 

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide.  

• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).  

• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.  

• Sustainable Mobility Package for the use of eco-friendly transportation or access to a company bike program in partnership with Zenride. 

• Coverage of urban public transport subscriptions between home and workplace, up to 75%. 

• €11 meal vouchers. 

• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.  

• Attractive working conditions with collaborative workspaces, restaurants, and recreational areas as well as wellness and sports facilities, on-site or through Gymlib. 

Your talent and motivation are our only selection criteria. 

We value the richness of diverse nationalities, personalities, and professional backgrounds. 

We know how to adapt to the specific needs of our employees, including those with disabilities. 
We encourage all applications, regardless of gender, so go ahead and apply! 

Recruitment is all about people!    

Is this mission appealing to you? Apply, and we will offer you:  

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you.  

1. An interview with the team manager responsible for the role you are interested in.   

1. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire.  

1. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group.  

1. A personalized feedback.  

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