Hotel Manager

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Opened in 2021 on the western crescent of Palm Jumeirah, the world’s largest man-made island and archipelago, this palatial beach resort, featuring 353 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.

More than a destination, Raffles The Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy.

The Hotel Manager has responsibility for the overall operations of the Hotel’s Rooms, Food & Beverage, Culinary, Housekeeping, Recreation, Spa and IT Divisions, including the development and performance management of employees. Oversee the financial aspects of the above-mentioned operations, optimizing profits while ensuring the highest level of service quality is provided to our guests.  The Hotel Manager also has responsibility for departmental meetings, supplier relations and overall maintenance of the hotel.

KEY ROLES & RESPONSIBILITIES

• Set, plan and direct the operations and departments to achieve agreed goals of gross operating profit, competitive RevPar Index, Guest Satisfaction, Brand Consistency, Employee Engagement, LQA Audits and Service excellence.
• Support the hotel’s annual budgeting process and adhere to the Accor and Raffles established guidelines.
• Assist in managing the operations and the hotel’s budget and ensuring that expenses incurred are within budget and in line with the Accor and Raffles established guidelines.
• Lead and guide the management team in driving the hotel to achieve its Key Performance indicators (KPI’s) and goals.
• Follow Accor protocol in approving expenses, and obtaining the approval first from the Managing Director and Director of Finance for items which require approval at this level before implementation.
• Help to ensure all Marketing, Digital and PR Communications follow Raffles Brand Marketing guidelines and are very relevant to the market, and thought through as to bring value to the property and services.
• Communicate in an effective and timely manner with Excom and Managing Director on matters which require their attention.
• Represent the Raffles Brand in projecting a credible image to the market, residents and colleagues alike.
• Be present to personally welcome key residents and guests/
• Comply with Raffles’ established guidelines on recruitment, appointment and promotion of Excom, Department Heads and colleagues.
• Tracks and resolves guest complaints and feedback promptly and thoroughly.
• Ensures all operational issues are addressed and documented for future reference. Be able to spot inconsistencies or potential issues before they escalate.
• Be visible around the hotel and shows an active interest in our colleagues’ welfare.
• Lead by example in living the Raffles brand values and service culture as well as Code of Ethics.
• Help and support to establish positive owner relations through proper and appropriate communications with the appointed Owner’s representative.
• Follow appropriate protocol in communicating with the appointed Owner’s representative and keeping the Managing Director informed of such communications.
• Manage owner relations and represent Managing Director in his absence.
• Participate in monthly Owners and Asset Management meetings (P&L, BRM etc…)

• Bachelor’s degree from reputable hotel schools preferred
• Minimum of 5 years of luxury hotel management experience with strong Rooms and / or F&B background gained from working in key cities / resorts destinations globally.

PERSONAL ATTRIBUTES

• Solid business/financial acumen with excellent understanding of luxury resort hotel operations
• Act as a role model in delivering elegant and understated service with sophistication
• Lead by example in building strong employee engagement
• Proven track record in leading a diverse culture of leaders and employees effectively
• Ability to analyse P&L statements to optimize revenue and control costs.
• Exceptional attention to detail in daily operations, guest services, and colleagues’ performance.
• Skilled in financial decision-making to maximize hotel profitability
• Strong leadership presence to motivate and guide teams consistently.