Company Description

Sofitel Al Hamra Beach Resort

Job Description

Answer telephone within 3 rings, using correct salutations and telephone etiquette.
Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
Communicate reservation or cancellation changes to management as they arise throughout the shift.
Monitor the preparation of own assignments, ensuring compliance to departmental standards.
Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
Ensure that the hostess stand is cleaned and organized.
Review the Reservation book, pre-assign designated tables and follow up on all special requests.
Greet the guests at the entrance of the restaurant.
Seat Guest accordingly to floor plan / being fair to each waiter.
Show guests their table which has been designated to them
Ensure that the guests are pleased with their table.
Present the open menu to the guest.
Ensure that the tables are set to the best service of the guest.
Anticipate heavy business times and organize procedures to handle waiting lines.
Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
Maintain positive guest relations at all times.
Be familiar with hotel services / activities to respond to guest inquiries accurately.
Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.

对于雅高集团来说，多元与包容意味着欢迎每一个人，并尊重他们的差异，我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会，一个温暖和包容的文化，优秀的工作条件，并促进所有人的发展，包括残疾人士。

在申请时，请不要犹豫告诉我们您可能需要的任何特殊需求，以便我们考虑这些需求。

List #1

Hostess