__vacancyopjusttionswidget.opt-Job Schedule__ 全职

__vacancyopjusttionswidget.opt-Job type__ 正式

__vacancyopjusttionswidget.opt-Job Category__ 客房

__vacancyopjusttionswidget.opt-Brands__ ACCOR

Job Description

MAIN DUTIES:

Administration

To be a Heartist of the Front Office and of the hotel, in and outside the work place.
To always keep the working area clean and well maintained.
To use appropriate materials, equipments and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly.
To properly use the telephone etiquette as per Sofitel standards.
To properly follow all CID and local government requirements concerning hotel guests and files.
To check the departure lists and to ensure check-out times are respected.
To monitor room status and discrepancies.
To properly use all the equipment and Fidelio management system, to have a perfect knowledge of the set ups.
To daily follow the checklists.
To assist in securing external guest accommodation should an overbooking occur
To respect schedules, terms and deadlines as agreed with the Management.
To daily read the F/O logbook, to update it and to sign it.
To be updated with the latest administrative, organizational, operational or other changes and news.
To be updated with the competitors’ offerings and rates.
To liaise closely with the Sales and Reservations on rate management.
To attend a daily line up briefing with the Front Office team to recapitulate tasks and activity.
To promote the Accor loyalty programs.
To maintain an atmosphere of high morale and a happy working relationship among the team.

Financial and Revenue Responsibilities

To daily handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected.
To do a proper cashier closer and to ensure a complete handover between the shifts.
To be aware of forged currency and travellers checks and to respect all the financial and audit procedures.
To be aware of all hotel facilities operating timing and to promote the internal activities and events.

To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.

Confidentiality Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy

Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

对于雅高集团来说，多元与包容意味着欢迎每一个人，并尊重他们的差异，我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会，一个温暖和包容的文化，优秀的工作条件，并促进所有人的发展，包括残疾人士。

在申请时，请不要犹豫告诉我们您可能需要的任何特殊需求，以便我们考虑这些需求。

List #1

Guest Services Officer