Guest Services Agent / Receptionist

We are seeking an exceptional and professional Guest Services Agent / Receptionist to join our team. The successful candidate will ensure an excellent guest experience from check-in to check-out, maintaining hotel standards, and delivering outstanding customer service.

Key Responsibilities:

• Greet and welcome guests, manage check-ins, check-outs, and guest requests efficiently and courteously.

• Accurately handle reservations, billing, and guest accounts while maintaining confidentiality.

• Manage phone and email enquiries, providing professional assistance and information.

• Promote hotel facilities, activities, and services to maximise guest satisfaction and revenue.

• Ensure compliance with health, safety, and security standards, including cash handling, key control, and fire procedures.

• Maintain accuracy of front office systems, guest data, and internal reporting.

• Support department and hotel management in operational and administrative tasks.

• Wages NZD 28.53 per hour

Requirements:

• Minimum 2 years of experience working in a hotel, motel, or similar reception/front office role.

• Skills & Competencies:

  • Excellent customer service and communication skills.

  • Proficiency with hotel management and reservations systems.

  • Strong attention to detail and organisational skills.

  • Ability to handle cash, credit transactions, and confidential information responsibly.

Why work for Novotel, Queenstown?

• Staff meals provided while on shift

• Uniforms washed and laundered daily.

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!

• Work Your Way - Flexibility to ensure a work life balance!

• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide

• Accor's refer-a-friend bonus

• Accor's Parental Leave Scheme

• Access to our Employee Assistance Program

• Place of Employment will be Novotel Queenstown Lakeside 6 Earl Street

• Full Time - Permanent 30 hours week

• Flexibility to work shifts , weekends and public holidays.

• Apply with CV and cover Letter