__vacancyopjusttionswidget.opt-Job Schedule__ 全职

__vacancyopjusttionswidget.opt-Job type__ 正式

__vacancyopjusttionswidget.opt-Brands__ SOFITEL

__vacancyopjusttionswidget.opt-Job Category__ 客房

Company Description

Sofitel Al Hamra Beach Resort

Job Description

To always keep the working area clean and well maintained.
To properly use the telephone etiquette as per Sofitel standards.
To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.
To personally greet and escort the guests rather than pointing out directions.
To respect the privacy of the guests and the confidentiality of the information.
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
To call the supervisor or manager for advice in serious cases or if an approval is required.
To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.
To be aware of and to report all guest comments or complaints.
To be aware of all VIPs visiting or staying in the hotel.
To do a proper cashier closer and to ensure a complete handover between the shifts.
To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.
To check the departure lists and to ensure check-out times are respected.
To properly use all the equipment and Fidelio management system, to have a perfect knowledge of the set ups.
To strictly respect the room keys and section keys handover procedures.
To daily follow the checklists.
To daily read the F/O logbook, to update it and to sign it.
To be aware of all hotel facilities operating timing and to promote the internal activities and events.
To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.
To be updated with the latest administrative, organizational, operational or other changes and news.
To attend a daily line up briefing with the Front Office team to recapitulate tasks and activity.
To promote the Accor loyalty programs.
To maintain an atmosphere of high morale and a happy working relationship among the team.
To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.

对于雅高集团来说，多元与包容意味着欢迎每一个人，并尊重他们的差异，我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会，一个温暖和包容的文化，优秀的工作条件，并促进所有人的发展，包括残疾人士。

在申请时，请不要犹豫告诉我们您可能需要的任何特殊需求，以便我们考虑这些需求。

List #1

Guest Service Officer