Guest Service Agent

About the Mercure brand

Mercure Hotels offer so much more than a place to find comfort and sleep –they are a portal to discovery, a springboard to exploration. Since its founding in 1973, Mercure has made it its mission to enlighten guests to the treasures of the location they are in. The network prides itself on offering high-quality standards with a true take on locality. From the moment guests arrive –– in one of our 950+ Hotels across 60+ countries –they are instantly immersed in a locally inspired atmosphere. Everything from the decorative design to a passion for local food and beverage discoveries is rooted in the unique features of each destination. 

About Mercure Brisbane Spring Hill 

The Mercure Brisbane Spring Hill is located on the central city fringe, just minutes from the CBD, Brisbane River, Suncorp Stadium and public transport.  Overlooking the city skyline and Roma St Parklands, the Hotel features 179 spacious guest rooms with generous open-aired balconies, modern amenities, an outdoor swimming pool, fitness room, and an alfresco-style restaurant and bar. 

As a Guest Service Agent at Mercure Brisbane Spring Hill, you will provide a warm and welcoming experience for our guests. Reporting to the Rooms Division Manager, your key responsibilities include but are not limited to:

• Deliver exceptional guest service, including personalised greetings, efficient check-in/out processes, and handling queries and requests promptly.
• Manage guest accounts, process payments, and maintain accurate records of guest preferences and special requirements.
• Ensure the Front Office is well-stocked and operate in compliance with hotel policies, procedures, and service standards.
• Coordinate with housekeeping and other departments to fulfil guest needs and special requests.
• Assist with concierge duties, providing local information and recommendations.
• Participate in regular training to enhance guest service skills and contribute to administrative tasks as required.

The successful candidate will have:

• Relevant hospitality experience, preferably in hotels, with knowledge of Opera/Opera Cloud and MS Office Suite
• Excellent organisational and communication skills with a strong customer service focus
• Ability to work well under pressure in a fast-paced environment
• Flexible availability to work a rotating roster, including weekends and public holidays
• Highly responsible and reliable with problem-solving skills

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. With 5400+ Hotels across 110+ countries, the opportunities are endless! 

• Learn your Way - Access to our Accor Academy so you can learn while you earn! 
• Work Your Way - Flexibility to ensure a work life balance! 
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation worldwide 
• Accor's refer-a-friend bonus 
• Accor's Parental Leave Scheme 
• Access to our Employee Assistance Program 

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