Guest Service Agent

Nestled in the heart of Queenstown, where mountains meet lake and adventure meets indulgence, our hotel is more than a destination – it is an experience. We are seeking a polished and passionate Guest Service Agent to lead with warmth, precision, and flair, ensuring every guest’s journey is as breathtaking as the view outside our doors.

Your Stage:
Here, you’ll do far more than check guests in and out. You’ll:

• Create unforgettable first impressions and seamless farewells.

• Anticipate needs and craft tailored recommendations, sharing your love of Queenstown’s hidden gems.

• Oversee arrivals, departures, and group check-ins with grace and efficiency.

• Elevate the guest journey through thoughtful details, from valet service to curated activity bookings.

• Collaborate closely with Housekeeping, Food & Beverage, and Concierge to deliver effortless, five-star moments.

• Lead by example, inspiring your team to embody excellence and care at every interaction.

Why You’ll Love It Here:

• Work in an iconic luxury setting, surrounded by Queenstown’s natural beauty.

• Be part of a world-class team that values elegance, authenticity, and attention to detail.

• Access opportunities to grow, learn, and refine your craft within a global luxury network.

• Share in the privilege of creating extraordinary memories for our international guests.

• Daily staff meals provided, as well as laundry allowance and anniversary stays with F&B credit to enjoy.

• Ongoing reward and recognition incentives and awards.

• Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.

Who You Are:

• A true host at heart – polished, personable, and proactive.

• Skilled in guest service with an eye for detail and a flair for problem-solving.

• Calm under pressure, with excellent communication skills.

• Experienced in luxury hospitality and front office operations, with a passion for delivering bespoke service and with proficiency in Opera or other PMS. 

• Harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.