Guest Service Agent

Cooinda Lodge Kakadu is a unique resort nestled in the heart of Kakadu National Park, Northern Territory, Australia. The lodge offers 48 rooms, 20 eco-tents, 5 villas, and a 300-site campground, along with amenities such as two swimming pools, restaurants, bars, a general store, and access to Yellow Water Cruises and the Warradjan Cultural Centre.

Cooinda Lodge is proudly committed to Indigenous employment, with 25% of our team Bining, working on country. As part of our ongoing support into Indigenous employment and development, we collaborate with the Indigenous Land and Sea Corporation through the Real Jobs Program. 

We are an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We encourage applications from people of all backgrounds, experiences, and identities.

You must have the legal right to work in Australia to be considered for this role.

As a Guest Service Agent, you will you will deliver exceptional service by warmly welcoming guests, assisting with their requests, providing information, and managing tour bookings ensuring every guest enjoys a seamless and memorable stay in one of Australia’s most iconic destinations.

• Deliver a seamless guest experience by handling check-ins, check-outs, reservations, and inquiries with professionalism and care.

• Assist guests with local information, tour bookings, and special requests, ensuring their stay is personalized and hassle-free.

• Maintain accurate guest records, uphold security procedures, and proactively promote hotel services and promotions.

• Successful 6–12 months of front office or customer service experience, ideally in a hotel or lodge setting.

• Excellent communication and time management skills, with the ability to multitask and remain calm under pressure.

• Cultural sensitivity, adaptability, and Opera PMS knowledge are highly regarded, especially in remote or Indigenous community settings.

Cooinda Lodge Kakadu, offers a unique opportunity to work in one of Australia's most iconic locations, surrounded by natural beauty and rich cultural heritage. We provide staff accommodation and meals on-site, ensuring a comfortable and supportive work environment. Join our team and be part of an unforgettable experience in the heart of Kakadu National Park.

What we offer ?

• Competitive salary, meals and housing provided on-site

• Staff meals, Accor global discounts, and wellbeing programs

• Resort perks like 25% discounts, free gym and tours access

• A chance to live and work in Australia’s spectacular Top End

• Clear progression pathway to FO Supervisor

• Career development and promotion pathways with Accor

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS