Guest Service Agent/Front Desk

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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Company Description

Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel – Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere.  We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden.  Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly’s finest clientele. 

Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience. 

Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team! 

Sofitel Philadelphia at Rittenhouse Square is seeking a polished, and service-minded professional with exceptional customer service skills for the Guest Service Agent position. 

Guest Service Agent/Front Desk

What’s in it for you:

• Unlimited career development opportunities, both nationally and internationally.   The sky is your limit!
• Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
• Give back through our Corporate Social Responsibility activities and local community-based philanthropy.

What you will be doing:

• Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm farewell to the departing guests.
• Handling incoming phone calls to the hotel including In-house guest requests.
• Enrolling guests in our ALL Accor frequent guest program.
• Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay.
• Candidate should be able to deliver luxury service, be efficient, empowered and cordial.
• Responsible for a cash bank and following all cash handling procedures.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Your experience and skills include:

• Previous experience with Opera cloud is a plus or a comparable property management system (PMS).
• Must have experience working with computers, specifically Word, Excel and messaging.
• Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service.
• Minimum 1-year experience in similar position in a luxury setting or hotel school degree.
• Must be flexible with days and hours.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.