Guest Service Agent (Casual & Part Time )

Welcome to  Elysium Noosa Resort  an elegant retreat set in the heart of one of Australia’s most iconic coastal destinations. 

Elysium Noosa has been thoughtfully reimagined across every guest touchpoint - from Cibaria Noosa /Bar Capri on Hastings Street to our rooms and suites. This transformation establishes a new benchmark for luxury hospitality on the Sunshine Coast. 

Our team is dedicated to creating guest experiences that feel both effortless and deeply personal. Every interaction is guided by care, intuition, and attention to detail, delivering moments of delight that elevate each stay. 

• We are looking for a Guest Service Agent to assist with all guests queries and check in and out procedure's.  
• Check that details of regular guests are updated in Opera System.
• To liaise closely with Housekeeping on information relating to rooms and lost property.
• To be fully aware of daily worksheet and ensure this form is used.
• To ensure guest registration forms are completed correctly, then the computer is updated accordingly.
• Ensure all account postings are accurate and necessary paperwork produced.
• Ensure an accurate cashiering balance is performed at the completion of shifts.
• Ensure check in/out processes are followed to Elysium standards
• Assist with guest luggage if required 
• All complaints to be handled promptly and efficiently.
• Attend and participate in meetings and training sessions provided.
• Exposure to switchboard
• Ensure the correct welcome is given to all callers.
• Ensure the correct welcome is given to all guests.
• Guest Valet Parking if required.

• Customer Service experience
• Exposure to systems (preferred Opera)
• Open driver's license 
• Ability to multi-task and work in multiple areas in the Front Office department

• 30% discount on food and beverage at Accor properties worldwide
• Generous accommodation discounts across 4,500+ properties in over 110 countries
• Career mobility across Accor’s global brand portfolio
• 25% Discount in our signature Restaurant Cibaria & Bar Capri 
• Immediate Commencement 
• Learn Your Way – Access leading training platforms like Accor Academy to advance your career and skill
• Available for 7 day Roster coverage 
• Open to Casual or Part Time employment