Guest Relations Agent

ABOUT ORIENT EXPRESS 

Artisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is currently going through exciting phases of rebirth and expansion.  

Orient Express embodies the refined nomadic spirit of travel, inviting each traveller to a place where the journey is the destination. Bringing awe-inspiring travel experiences to a new generation of adventurers, its exceptional portfolio includes The Orient Express, with its original carriages reimagined as the new embassy of French luxury, Orient Express La Dolce Vita, a train embodying the 'Made in Italy' way, Orient Express Silenseas - the world’s largest sailing ship and the Orient Express hotels coming to Rome and Venice.  

Progressively shaping the future of luxury hospitality, Orient Express is focusing on employees’ journey and growth. 

ABOUT LA DOLCE VITA ORIENT EXPRESS

La Dolce Vita Orient Express is the first Italian luxury cruise on rail, offering a unique travel experience across the country. Inspired by the golden age of railway tourism, the train features itineraries connecting Italy's major cities and destinations, providing passengers with top-class service, exceptional comfort, gourmet cuisine, and a refined atmosphere. The project aims to celebrate the charm and beauty of Italy, making each journey an unforgettable experience.

We are looking for a Guest Relations Agent aboard La Dolce Vita Orient Express. This position is key to ensuring that our guests have a seamless and unforgettable experience, embodying the highest standards of hospitality and service.

Key Responsibilities:

• Act as an Ambassador of La Dolce Vita Orient Express, providing a warm welcome and personalized service to our guests.
• Manage concierge services, guest reservations, and correspondence, handling special requests with attention to detail.
• Oversee check-in and check-out procedures, ensuring a smooth guest journey.
• Possess in-depth product knowledge to provide accurate information about our journeys and experiences.
• Monitor guest feedback and collaborate with teams to continuously enhance the experience.
• Uphold the Orient Express brand standards, ensuring professionalism and excellence at all times.

Who We’re Looking For:

• Previous experience in guest relations or a similar hospitality role.
• Strong interpersonal and organizational skills, with the ability to multitask in a fast-paced environment.
• A proactive approach to problem-solving and anticipating guest needs.
• Fluency in English (additional languages are a plus).
• A passion for luxury hospitality and a commitment to exceeding guest expectations.