Guest Relation Officer

Hotel that makes every moment matter

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

• Assist guests with check in and checkout, and other cashiering duties

• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions

• Handle guests’ mails, messages, and answering phone calls

• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests

• Provide guidance and assistance to GSA

• Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area

• Perform any related duties and special projects as requested by the Assistant Front Office Manager/Reception and Duty Manager

• Comply with hotel and department policies and procedures at all times

• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody

• Ensure cleanliness and appearance of Front Desk and related areas

• Establish awareness of the Hotels fire and emergency procedure

• Ensure vigilance in regard to in-house credit matters and act upon any discrepancies

• Provide assistance and supervision of the Front Office areas such as Front Desk, Groups, Rooms Controlling and Lobby Greeters

• Minimum 2 years hotel Front Office experience
• Read, Write, Speak English Fluently
• Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
• Knowledge of Opera will be an advantage
• Presentable, well groomed with leadership quality
• Interpersonal skills to deal with guests and colleagues issues
• Able to work in a team, i.e. caring about other team members