- 全职
- 正式
- 客房
- ACCOR
__jobinformationwidget.freetext.LocationText__
, Phu Quoc, Vietnam
__jobinformationwidget.freetext.ExternalReference__
REF3550Q
Guest Relation Officer
Region
PM&E
A MANSION BY THE SEA
Located on Phú Quốc Island in Vietnam, discover a time almost forgotten and immerse yourself in the romance of bygone Indochina. This French-inspired mansion by the sea stands on a wide stretch of untouched beach, embraced by lush and tranquil botanical gardens.
Beautifully designed and influenced by the colonial styles of the past, this luxury beach resort and boutique hotel is ideal for those who love an island ambience and the tranquility of a tropical beach setting.
LOCATION
Facing west onto the crystal-clear waters of the Gulf of Thailand, La Veranda offers 74 rooms with an intimate, luxurious atmosphere and a wide stretch of white-sandy beach that affords spectacular sunset views.
INSPIRED BY HISTORY
The authentic colonial-era design and ornate furnishings of La Veranda are a tribute to founder Madame Catherine’s storied family connection to Phú Quôc and Indochine.
Raised in Phnom Penh and on the picturesque waterways surrounding Tonlé Sap Lake, Madame Catherine spent decades travelling the world before returning to build a home for her retirement on the idyllic island of her ancestors.
Her childhood during the height of French rule inspired every detail in her designs for an authentic 1920s French colonial-style mansion – La Veranda’s charming main house.
AWARDS
The first luxury property on Phu Quoc Island, La Veranda landed on the coveted Conde Nast Traveler Hot List on its first year of operations in 2007. After a decade, La Veranda continues to gather praise and accolades from the international travel media and its guests. Go behind the scenes to our Facebook page and find out about the stories behind our property and our most recent awards.
- Destin Asian Readers’ Choice Awards 2025 – Top 10 Best Vietnam Resort
- Travel + Leisure Luxury Awards 2025: 1 Best Hotel Spa / 4 Best Beach & Island Resort
- World Travel Awards 2024 – Asia’s Leading Boutique Resort
Join Our Heartist team: Guest Relations Officer La Veranda Resort Phu Quoc - MGallery
Where every detail tells a story - including yours
La Veranda Resort Phu Quoc - MGallery a member of the Accor group, is seeking a passionate and service driven Guest Relations Officer to join our boutique beachfront retreat.
As a Guest Relation Officer, you will be the face and heart of the guest experience creating warm welcomes, meaningful connections and unforgettable moments for each and every guest.
If you are enthusiastic about hospitality, fluent in English and Basic Chinese and dedicated to going above and beyond, we invite you to become part of our MGallery story.
Key Responsibilities:
- Provide warm, professional, and personalized service to all guests.
- Coordinate effectively with Front Office, Housekeeping, F&B, Sales, Spa, and other departments to meet guest expectations.
- Greet VIP guests and manage airport arrivals and departures.
- Support Reception with check-in/check-out procedures when needed.
- Monitor bell and driver service in collaboration with the Receptionist.
- Conduct daily room inspections and ensure VIP rooms and amenities are properly arranged.
- Update guest profiles (including email) in the Smile System and record monthly guest feedback.
- Share daily updates on VIPs and return guests, and weekly updates on VIPs, groups with department heads.
- Stay informed about room types, rates, promotions, and hotel services.
- Handle guest requests, preferences, and special occasions with care and efficiency.
- Maintain cleanliness and uphold grooming standards.
- Ensure strict compliance with hotel safety, hygiene, and HACCP policies.
- Attend mandatory training and uphold operational standards.
- Significant experience in a customer-service position, 1-3 year experience on the same position.
- Previous experience in Front Office, Guest Relations, or similar customer service role in hospitality.
- Fluent in English and Basic Chinese
- Strong interpersonal and communication skills.
- Ability to work independently and make sound decisions.
- Well-groomed, positive attitude, and team-oriented mindset.
- Familiarity with property management systems (Smile system knowledge preferred).
- Competitive salary
- service charge monthly based on revenue
- Housing, 3 meals per day
- Social insurance according to law
- Professional and International working environment
- Opportunities working at other Accor hotels /resorts in Vietnam and other countries
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。
在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。
相关职位
薪水
地点
Rixos Tersane Istanbul, Istanbul, Turkey
Experience Level
Mid-Senior Level
工作时间安排
全职
Brands
RIXOS
工作类型
正式
Locations
Istanbul
工作类别
人才与文化
描述
Review the Learning needs analysis for the hotels prior to the budget and assist the Director of Human Resources in budget preparationsReview with the Director of Human Resources the implementation an
参考
cb9e0293-d2d7-41e8-884d-dc2a018c5171
到期日
01/01/0001
薪水
地点
Novotel Chennai Sipcot, Chennai, India
Experience Level
Mid-Senior Level
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Chennai
工作类别
市场销售
描述
Primary ResponsibilitiesManagement of National SalesManagement of proactive and reactive sales activity in ensuring unparalleled service of Accor new and existing customers.Driving property sales obje
参考
915ea939-c9ad-468e-9939-7b4d255d2651
到期日
01/01/0001
薪水
地点
Pullman Phu Quoc Beach Resort, Phu Quoc, Vietnam
Experience Level
Mid-Senior Level
工作时间安排
全职
Brands
PULLMAN
工作类型
正式
Locations
Phu Quoc
工作类别
安保
描述
Primary Responsibilities Security OperationTrain Security Officers in the operation of surveillance equipment, written reports, record keeping, patrol and first aid proceduresDisseminate all informati
参考
869b9488-3af4-4946-8e22-0c09eca4bc46
到期日
01/01/0001
薪水
地点
Fairmont Singapore, Singapore
Experience Level
Entry Level
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Singapore
工作类别
康乐
描述
Greet guests in a friendly and courteous mannerGive detailed tour of spa area, provide explanation on when and how to use all spa amenities and facilitiesGuide guest at appropriate times to location t
参考
79a17aa3-a681-454d-be81-917999bdb3e3
到期日
01/01/0001
薪水
地点
Fairmont Singapore, Singapore
Experience Level
Entry Level
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Singapore
工作类别
市场销售
描述
Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance.Ensure travel agency commissions,
参考
8b1c0867-2317-4318-8437-e3f6451a995b
到期日
01/01/0001
薪水
地点
Fairmont Singapore, Singapore
Experience Level
Entry Level
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Singapore
工作类别
客房
描述
Carry out instructions from the Team Leaders/Assistant Managers on the preparation of VIP and LCAH rooms and amenitiesConduct Preventive Maintenance cleaning in the guestroomsBe part of a team with Ro
参考
81c43a05-2a00-45d2-bd3c-ac797a701a79
到期日
01/01/0001
薪水
地点
Fairmont Singapore, Singapore
Experience Level
Entry Level
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Singapore
工作类别
客房
描述
Clean and correctly supply 16 rooms or its equivalent in an 8 hour shiftEnter every room assigned and adhering to the 20 steps cleaning method when servicing/cleaning guest roomsEnsure guest rooms are
参考
dcbfe815-cdf5-454f-945c-43b1e1b21e35
到期日
01/01/0001
薪水
地点
Novotel Surfers Paradise, Surfers Paradise, Australia
Experience Level
Associate
工作时间安排
临时
Brands
ACCOR
工作类型
正式
Locations
Surfers Paradise
工作类别
客房
描述
We are looking for highly motivated experienced individuals to join our team and create unforgettable guest experience. We have a casual position available and we are looking for someone with unrestri
参考
efe05641-db0d-497e-99d1-8ad923e8eea7
到期日
01/01/0001
薪水
地点
Fairmont Singapore, Singapore
Experience Level
Not Applicable
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Singapore
工作类别
厨房
描述
Maintain daily mise en place and prepare ingredientsInspect and clean food preparations areas, to ensure safe and sanitary food-handling practicesEnsure the highest standards and consistent quality in
参考
1d279305-d641-4074-b817-e9196406ceda
到期日
01/01/0001
薪水
地点
Fairmont Singapore, Singapore
Experience Level
Entry Level
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Singapore
工作类别
厨房
描述
Maintain daily mis-en-place and prepare ingredientsInspect and clean food preparation areas, to ensure safe and sanitary food-handling practicesEnsure the highest standards and consistent quality in t
参考
c3c1c5a3-dedd-46c9-a17b-65dcb7ef1234
到期日
01/01/0001