__vacancyopjusttionswidget.opt-Job Schedule__ 全职

__vacancyopjusttionswidget.opt-Job type__ 正式

__vacancyopjusttionswidget.opt-Job Category__ 客房

__vacancyopjusttionswidget.opt-Brands__ ACCOR

Company Description

Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre

Job Description

Prime Function:

The Guest Relation Executive is responsible and accountable for all operations in relation to the Guest Relations section whilst on duty.
All duties and tasks performed are to be procedurally correct, timely and consistently, effective and efficient work practices and guest service standards, that the guests’ first and last impressions of the hotel are lasting ones of genuine warmth and friendliness and of high standards.
Liaise with different departments for smooth and coordinated work.
Ensure to interact with the guests & enable the team to understand guest requirements.
To ensure that all guests of the hotel are checked in and checked out in an efficient, yet warm and friendly manner.
To ensure that all guests are provided with concise information concerning the services and facilities provided by the hotel.
Prime Function:
The Guest Relation Executive is responsible and accountable for all operations in relation to the Guest Relations section whilst on duty.
All duties and tasks performed are to be procedurally correct, timely and consistently, effective and efficient work practices and guest service standards, that the guests’ first and last impressions of the hotel are lasting ones of genuine warmth and friendliness and of high standards.
Liaise with different departments for smooth and coordinated work.
Ensure to interact with the guests & enable the team to understand guest requirements.
To ensure that all guests of the hotel are checked in and checked out in an efficient, yet warm and friendly manner.
To ensure that all guests are provided with concise information concerning the services and facilities provided by the hotel.
Financial Management
Responsible for maintaining high level of room sales, by up-selling.
Ensure that the log book is maintained.
Ensure maximum room occupancy within agreed overbooking policy.
Ensure to balance the accounts on a daily basis.
Operational Management
Responsible for ongoing communication of pertinence using the logbook provided to other shifts.
Responsible for ensuring that clear and constant communication lines are kept with all staff, other area and Departments.
To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP’s and return guests, and that you are aware of any special requests so that they may be acted accordingly.
To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.
To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide.
To ensure that Guest Service Desk is not left unattended at anytime whilst on duty.
To be completely aware of the Fire and Emergency Procedures of the hotel and your responsibilities in an emergency.
To acquire, through training provided, a complete knowledge of all policies and policies as set down by the hotel that relate specifically to the Guest Relations.
To ensure at all times that personal presentation is immaculate and your uniform or work clothes are in line with relevant Guest Service and Hotel uniform and clothing codes.
To ensure that you as an Guest Relation Executive at the hotel have a comprehensive knowledge of town and what is happening within the city at all times, and to ensure that all guest enquiries are met with prompt, informative yet friendly solution.
To maintain and be aware of the importance of guest recognition.
Responsible for adhering to the rules and regulations of the hotel as set down in the Staff Handbook.
Managerial Qualities
Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;
Ability to accept responsibility;
Self confidence, motivation, drive and tenacity;
Ability to enhance organizational performance;
Ability to clearly delegate tasks and responsibilities;
Ability to think strategically, inductively, and creatively;
and the propensity to recognize and acknowledge other peoples’ ideas.

Qualifications

Degree In Hotel Management

Additional Information

Minimum of 0-1 years of Experience or Freshers

对于雅高集团来说，多元与包容意味着欢迎每一个人，并尊重他们的差异，我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会，一个温暖和包容的文化，优秀的工作条件，并促进所有人的发展，包括残疾人士。

在申请时，请不要犹豫告诉我们您可能需要的任何特殊需求，以便我们考虑这些需求。

List #1

Guest Relation Executive