Job Description

Perform anticipatory high level services.
Work with operation departments to ensure of guest’s memorable encounters and ensure that VIPs and ALL members receive special recognition and service.
Keep active presence in the lobby to keep smooth operations by assisting guests and Front desk adding memorable moments for guests.
Actively communicate with guests including pre-arrival and respond to any request to ensure a delightful delivery of their special requests.
Assist Front office leaders by coordinating timely amenity deliveries for VIP guests and members.
Resolve any guest challenges with proper follow through, recording information and report/communicate accordingly to Supervisor/Manager.
Contribute to a positive working environment.
Works closely with Rooms coordinator in monitoring all related administrative work in the front office.
Increase ALL loyalty by being a champion and training other colleagues.
Communicate guest feedback to hotel management and department/division heads.
Liaise with other departments and necessary outside contacts to ensure excellent service delivery.
Additional duties not mentioned above may also be requested by Supervisor/Manager.

对于雅高集团来说，多元与包容意味着欢迎每一个人，并尊重他们的差异，我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会，一个温暖和包容的文化，优秀的工作条件，并促进所有人的发展，包括残疾人士。

在申请时，请不要犹豫告诉我们您可能需要的任何特殊需求，以便我们考虑这些需求。

List #1

Guest Relation Agent - Tamayyaz