__vacancyopjusttionswidget.opt-Job Schedule__ 全职

__vacancyopjusttionswidget.opt-Job type__ 正式

__vacancyopjusttionswidget.opt-Brands__ NOVOTEL

__vacancyopjusttionswidget.opt-Job Category__ 客房

Company Description

Novotel Bangkok Platinum Pratunam is located in the Pratunam area, the heart of Bangkok's fashion and shopping district. This hotel caters to a modern lifestyle, offering relaxation and family time with 288 perfectly designed rooms and suites. Furthermore, Novotel Bangkok Platinum Pratunam provides high-level comfort and relaxation for all guests, whether for leisure, wellness or business.

Job Description

Develop, implement, and oversee guest satisfaction and loyalty programs.
Represent management to guests, building trust and intervening at key moments of the customer journey.
Drive innovation and continuous improvement to ensure memorable guest experiences.
Monitor customer feedback, anticipate needs, and implement corrective action plans.
Coordinate with operational services to guarantee smooth guest stays.
Lead daily team briefings and interact positively with other departments.

Qualifications

Strong communication and interpersonal skills.
Problem-solving and conflict resolution abilities.
Knowledge of hotel operations and PMS systems.
Leadership and team management experience.
Fluency in multiple languages is a plus.

Additional Information

Employee benefit card offering discounted rates at Accor hotels worldwide.
Develop your talent through Accor’s learning programs.
Opportunity to grow within your property and across the world!

对于雅高集团来说，多元与包容意味着欢迎每一个人，并尊重他们的差异，我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会，一个温暖和包容的文化，优秀的工作条件，并促进所有人的发展，包括残疾人士。

在申请时，请不要犹豫告诉我们您可能需要的任何特殊需求，以便我们考虑这些需求。

List #1

Guest Experience Manager