- 全职
- 正式
- NOVOTEL
- 客房
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Novotel Bangkok Platinum Pratunam, Bangkok, Thailand
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REF88747W
Guest Experience Manager
Region
MEA SPAC
Novotel Bangkok Platinum Pratunam is located in the Pratunam area, the heart of Bangkok's fashion and shopping district. This hotel caters to a modern lifestyle, offering relaxation and family time with 288 perfectly designed rooms and suites. Furthermore, Novotel Bangkok Platinum Pratunam provides high-level comfort and relaxation for all guests, whether for leisure, wellness or business.
- Develop, implement, and oversee guest satisfaction and loyalty programs.
- Represent management to guests, building trust and intervening at key moments of the customer journey.
- Drive innovation and continuous improvement to ensure memorable guest experiences.
- Monitor customer feedback, anticipate needs, and implement corrective action plans.
- Coordinate with operational services to guarantee smooth guest stays.
- Lead daily team briefings and interact positively with other departments.
- Strong communication and interpersonal skills.
- Problem-solving and conflict resolution abilities.
- Knowledge of hotel operations and PMS systems.
- Leadership and team management experience.
- Fluency in multiple languages is a plus.
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world!
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
对于雅高集团来说，多元与包容意味着欢迎每一个人，并尊重他们的差异，我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会，一个温暖和包容的文化，优秀的工作条件，并促进所有人的发展，包括残疾人士。
在申请时，请不要犹豫告诉我们您可能需要的任何特殊需求，以便我们考虑这些需求。
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